Trouble in paradise: Our issue with Google mail for domains

primesuspectprimesuspect Beepin n' BoopinDetroit, MI Icrontian
edited November 2009 in Science & Tech
Trouble in paradise: Our issue with Google mail for domains

Comments

  • Frank
    edited October 2009
    That's definitely weird. The change in priority shouldn't have an effect on mail delivery at all as long as they are still in the same order, which it looks like they are. I've definitely noticed this discrepancy in their documentation... I think the old priority and server list is still up on some pages. I know that I do still get requests for MX records using both ways. Anyway, yeah I definitely think the Google documentation is inconsistant for apps for domains...
  • GargGarg Purveyor of Lincoln Nightmares Icrontian
    edited October 2009
    Anybody want to translate this from email science to common man?
  • UPSLynxUPSLynx :KAPPA: Redwood City, CA Icrontian
    edited October 2009
    thats..... not good.
  • MachineDogMachineDog New
    edited October 2009
    It's mildly distressing if Google is capable of dropping the ball like this on notifying it's customers of changes on a cloud product.
  • RyanMMRyanMM Ferndale, MI Icrontian
    edited October 2009
    This is the kind of thing that deserves a #google #fail hash usage and multiple pings to people like Matt Cutts and other high-profile googlers. It's crap, it's amateurish, and shouldn't happen with a supposedly enterprise product.

    I say this as someone who deploys Google Apps for clients and expects it to work as promised.

    Blow this up, guys.
  • Dave
    edited October 2009
    What @RyanMeray said. Werd.
  • ardichokeardichoke Icrontian
    edited October 2009
    All Google would have had to do is make a cname for aspmx4 and aspmx5 which pointed them to aspmx2 and aspmx3 and this never would have been a problem. Way to fail Google. Way. To. Fail.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2009
    Anybody want to translate this from email science to common man?
    Hmm, I guess not.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited October 2009
    Mail gets routed through servers. Icrontic uses Google's servers to host its mail. Google publishes a list of the servers it uses to route/deliver mail. These servers are used on our end to configure how mail is sent/received. Google dropped two of the mail servers from the recommended configuration without telling us. This means the config on our end still contained entries for these servers. This means that some of our mail appears to have been sent to servers that are no longer in service, or are not functioning correctly. This means Icrontic has definitely lost important emails.
  • photodudephotodude Salt Lake, Utah Member
    edited October 2009
    Odd, I'll have to check my MX settings now. I hope I'm not losing mail.....
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2009
    Thanks, Thrax, it's not quite clear.
  • chrisWhitechrisWhite Littleton, CO
    edited October 2009
    This is really lame.
  • Matt
    edited November 2009
    I encountered similar issues this weekend. I just posted to the gmail help forums here: http://www.google.com/support/forum/p/gmail/thread?tid=41a707289b6affb3&hl=en

    I have the same seven MX records (different priorities) as you have, and ran thorough tests on each which showed everything working fine. I checked on Google's Apps MX setup instructions and aspmx4.googlemail.com. and aspmx5.googlemail.com. are still listed (and the priorities don't matter as long as they're in the right order, as @Frank points out). So, they are still recommending them. Furthermore, I know exactly what MX record my missing emails went through, and it was the primary one - aspmx.l.google.com.

    Interested to hear if anyone else is experiencing issues, and if anyone has any more insight into the problem.
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited November 2009
    Thanks for letting me know. I'm gonna post in your thread.
  • photodudephotodude Salt Lake, Utah Member
    edited November 2009
    Curious if your also experiencing Spoofing issues with your google for domains mail?

    My domain has been hit by a spoofer, and nothing seems to help, added SPF records still no change. Sometimes I think that my incoming mail is effected due to the spoofing on my domian.
  • ardichokeardichoke Icrontian
    edited November 2009
    Spoofing of that type is nearly impossible to do. The only way to pull it off would be if someone who hosts at the same place that their DNS is hosting was ARP cache poisoning and redirecting all DNS traffic to their box which was pointing Icrontic's mail elsewhere. Any decent hosting company will catch something like that nearly immediately and shut it down. That said it's not technically impossible...
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