Never again...

AlexDeGruvenAlexDeGruven Wut?Meechigan Icrontian
edited February 2011 in Science & Tech
As most of you are aware, I had a lot of issues with my previous phone, so much so that I ended up jumping carriers.

Turns out, that (their crappy customer service response notwithstanding), I had too much of the blame focused upon the carrier, when it should have been aimed squarely at the manufacturer instead.

When I purchased my Samsung Fascinate in September (don't get me wrong, it's still a fantastic phone, even on 2.1), the promises from both Samsung and Verizon were that 2.2 would be out by November for all US Galaxy S devices (which the Fascinate is).

We're now closing in on March, and we still have yet to see this mythical update. The GSM Vibrant (T-Mobile) has received its official update already, but still nothing but rumors and unofficial development leaks for the CDMA Fascinate (Verizon) and Epic (Sprint), or the Captivate (AT&T).

The real kicker is this: I've been running 2.2 on my Fascinate for well over a week now, and it runs fantastically. BUT... I'm not using any of the currently leaked builds, as they're completely bugged. That's right: 2.2 is over 8 months old, and Samsung still can't put together a release that works properly on hardware that is mostly identical.

In mid-January, build number DL30 leaked, and everyone was amazed that it actually existed more than anything else. A few days later, reports of sluggish performance, horrible battery life, and general overall bugginess were flooding in to developer forums.

On February 10, build number EB01 leaked. As in the early days after the DL30 leak, everyone rejoiced. Until a few days later when more reports of sluggish performance and poor battery life came flooding in again (albeit not quite so strongly as with DL30).

So after messing about with DL30 and EB01 for a few days and cringing at the 10%+/hour battery usage, I decided to be daring and try out the AOSP build that had been put together. The first day, I got more than 22 hours off the charger. SOLD.

Flash to today, and it would seem that the developers have struck yet again and released an alpha port of CyanogenMod 7, which is based on the 2.3 AOSP sources. That's right. Before Samsung has managed to successfully release a working 2.2 version for 75% of its US Galaxy S market, a single person was able to get 2.3 out the door.

So yes, Samsung, I have finally had it. You made a fantastically capable device (1GHz Hummingbird, gorgeous screens, excellent form-factor), and then hobbled it with your complete and utter inability to release a software build from sources that have been available for almost a full year.

I should have learned from my experience with the Moment, but the siren's song of S-AMOLED was too much for me to ignore. I have now been beaten twice, and will look elsewhere when I make my next phone-buying decision.

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2011
    http://blogs.computerworld.com/17649/android_upgrades
    Samsung swings into third place in terms of both overall upgrade numbers and average upgrade time. Samsung so far has upgraded only one out of nine Android phones that fit the criteria for our comparison, giving it an upgrade score of 11.1 percent. That phone -- the Samsung Intercept -- was on the market for 159 days before getting its upgrade. Its rollout also encountered some serious problems -- so all together, this score is not one to be proud of.
  • pigflipperpigflipper The Forgotten Coast Icrontian
    edited February 2011
    I have a Captivate. It is an absolutely amazing phone, thin, lightweight, a powerhouse that records 720p video; I love this phone.

    I do not love that I was told when I got it in October that the upgrade to 2.2 was within 90 days. Hell, my buddy who worked for ATT at the time was given a developer upgrade to 2.2 on his Galaxy S Captivate, but then they never rolled it out to the consumer. I feel like my phone is crippled running 2.1 and have called AT&T and Samsung numerous times and always gotten the same answer: the upgrade is coming "soon"

    Sucks when an amazing phone is crippled by poor developer support; I am with Alex, next time I will not be getting a Samsung phone, as much as I love my current one.
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited February 2011
    My CRAPPY Motorola Cliq went almost a full year (11 months) without the promised 1.6 to 2.1. It already sucked ass in battery life and performance but the upgrade killed it. Slow like never before, crashes, Motorola widgets failing, and 6-8 MAX battery life... I ended up doing a full factory reset and STILL it sucked. The Cliq should have been able to handle plain 2.1 without too much stress. The Motorola additional tweaking killed it....

    Now my HTC G2... at least 12 hours of battery and I have all sorts of stuff going on. It's fast, and its plain Android 2.2. Nothing extra...
  • fatcatfatcat Mizzou Icrontian
    edited February 2011
    HTC>all when it comes to Android phones. :)
  • CrazyJoeCrazyJoe Winter Springs, FL Icrontian
    edited February 2011
    I have the Epic and I am not happy in the delay of 2.2 as well. My nephew works for Sprint and he said he doesn't know of when we'll get 2.2 yet either...
  • mertesnmertesn I am Bobby Miller Yukon, OK Icrontian
    edited February 2011
    I have a Droid with 2.2. Sometime soon it'll get Cyanogenmod...
  • AlexDeGruvenAlexDeGruven Wut? Meechigan Icrontian
    edited February 2011
    The first CM7 port for the Fascinate was launched yesterday morning. I still think it's crazy that one guy can put together a 2.3-based ROM before an entire company can put together a 2.2 release.
  • mertesnmertesn I am Bobby Miller Yukon, OK Icrontian
    edited February 2011
    The first CM7 port for the Fascinate was launched yesterday morning. I still think it's crazy that one guy can put together a 2.3-based ROM before an entire company can put together a 2.2 release.
    Absolutely agree here. You'd think that a bunch of folks paid to make it work that have access to all the company documentation would be able to beat the independent guy to it. Way to succeed, Samsung. Convinced me to not purchase their phones in the future.

    Based on what I've seen for actually soon-to-ship devices, I'm thinking the Droid Bionic would be my near-term purchase choice (I'm on Verizon). But since I'm not due for a subsidized upgrade until November it's entirely possible that phones based on a quad Tegra 3 would be available. Or maybe I'll just get an iPhone 5.
  • Cliff_ForsterCliff_Forster Icrontian
    edited February 2011
    I'm all for consumer rants, love it.

    I have a hard time relating because I'm just thrilled my smart phone gets email and text, and I can send a picture on it from time to time. I have really low expectations compared to many in this market.

    Android seems particularly strange to me because it is such a vast wilderness of different hardware and incremental updates. I can see how it would drive customers nuts.
  • AlexDeGruvenAlexDeGruven Wut? Meechigan Icrontian
    edited February 2011
    It's not even that. It's the fact that the manufacturer makes promises and appears to be woefully unable to even come close to keeping them.

    It comes down to the fact that Samsung makes stellar hardware, but can't support it from the software side if their lives depended on it.
  • KwitkoKwitko Sheriff of Banning (Retired) By the thing near the stuff Icrontian
    edited February 2011
    True, Android does suffer from platform fragmentation because of the wealth of devices available to run it, but that's also its strength. The open-source nature of it lends to someone porting the OS to devices it wasn't intended to run on, like 2.3 (Gingerbread) running on the now-antiquated HTC Hero, or even on the iPad and iPhone.

    I'm getting an EVO next month. Can't wait to get CM7 running on it. I'm sure a CM8/Honeycomb variant will be hitting the toobs soon too.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2011
    I just loaded CM7 on Jackie's Droid a few weeks back, and it has added LOADS of exciting new features. We were both very pleased with how it turned out.
  • AlexDeGruvenAlexDeGruven Wut? Meechigan Icrontian
    edited February 2011
    Looking forward to the Fascinate CM7 build, myself. Can't wait to see how it goes together.
  • mertesnmertesn I am Bobby Miller Yukon, OK Icrontian
    edited February 2011
    Thrax wrote:
    I just loaded CM7 on Jackie's Droid a few weeks back, and it has added LOADS of exciting new features. We were both very pleased with how it turned out.
    Does tethering work without having to let Verizon know you're using it?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2011
    Jackie has never tried it. Sorry.
  • RootWyrmRootWyrm Icrontian
    edited February 2011
    mertesn wrote:
    Does tethering work without having to let Verizon know you're using it?

    I've been advised by two Verizon employees that PDAnet works for that using USB tethering, as well as several other free apps in the Marketplace. Whether or not that will remain a workable solution, no idea though. I know it doesn't require you to buy the mobile hotspot garbage, but I don't know if it depends on a tethering plan - the indication seemed to be that it didn't, but I have tethering on my plan.
  • mertesnmertesn I am Bobby Miller Yukon, OK Icrontian
    edited February 2011
    RootWyrm wrote:
    I've been advised by two Verizon employees that PDAnet works for that using USB tethering, as well as several other free apps in the Marketplace. Whether or not that will remain a workable solution, no idea though. I know it doesn't require you to buy the mobile hotspot garbage, but I don't know if it depends on a tethering plan - the indication seemed to be that it didn't, but I have tethering on my plan.
    Mobile hotspot, tethering, doesn't matter. I just want to be able to use a PC online on the road. But thanks for the info!
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2011
    Sprint had to pull the Android 2.2 update for the Samsung Epic 4g today. Why? Massively buggy.

    It never ends with these guys.
  • AlexDeGruvenAlexDeGruven Wut? Meechigan Icrontian
    edited February 2011
    heh, yeah, I saw that. Apparently SD related (probably toasting out cards).
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