Sweet, now THIS is customer support! Thank you Apple for finally admitting that you have a problem and coming up with this simple, easy-to-use tool that--
Oh wait. That's right. They didn't. In the meantime, awesome work, Phil. Hope this aids some poor fool that's in need of a helping hand.
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KwitkoSheriff of Banning (Retired)By the thing near the stuffIcrontian
edited May 2011
This tool is useless since Macs never get viruses or malware or spyware. Clearly this is a failed attempt by PC users to denigrate the Apple name and its superior, magical products.
...oh wait....Macs aren't supposed to be malware free????
Hmmmm, I'm happy with my Win7, at least MS doesn't hide the facts with Koolaid like Mapple, we know there is that called malware, not like Win7 get's a lot but is there, still, Mapple gets malware and like Hitler in WW2 denies it, yup, it's all koolaid for the mindless drones.
I just got that annoying macdefender. I googled it and came up with this site. I downloaded it and it didn't work. I then contacted the company and got help and they told me how to get to it from another direction. It worked beautifully and before I could send a thank you email, the system was cleaned and everything working great again.
Haha, thanks Derek. We're not a company, per se... We're just a group of friends and geeks who help when and where we can. Phil (Rootwyrm) is the guy who wrote the software, and thanks to your emails with me, I updated the article with instructions in case it doesn't work.
As a note; the current release (5/23/2011) does NOT and cannot remove the following new variants discovered as of 5/25:
MacGuard + avRunner Trojan Downloaer
MacSecurity
Work is in progress to obtain samples of these new variants and add the capability to remove them ASAP.
If you've updated OS X in the last month, either manually or automatically installed updates, this tool will no longer work. Apple finally added an automatic removal routine to OS X which attempts to block, and removes all 13+ variants. This tool can only remove the first two, and when Apple added their update, the malware authors started creating variants at a rate that was impossible to keep up with.
If you haven't installed the latest OS X updates, that's definitely the first thing you should do. Then make sure that automatic updating is turned on - Apple is still pushing new definitions every 24-48 hours or so.
RootWyrm
Icrontian
Comments
Oh wait. That's right. They didn't. In the meantime, awesome work, Phil. Hope this aids some poor fool that's in need of a helping hand.
Hmmmm, I'm happy with my Win7, at least MS doesn't hide the facts with Koolaid like Mapple, we know there is that called malware, not like Win7 get's a lot but is there, still, Mapple gets malware and like Hitler in WW2 denies it, yup, it's all koolaid for the mindless drones.
As I told the rep I spoke with...you guys rock!!!
Thanks for stopping by Icrontic!
MacGuard + avRunner Trojan Downloaer
MacSecurity
Work is in progress to obtain samples of these new variants and add the capability to remove them ASAP.
appreciate the help.
Kate
If you haven't installed the latest OS X updates, that's definitely the first thing you should do. Then make sure that automatic updating is turned on - Apple is still pushing new definitions every 24-48 hours or so.
Also, Sophos always finds the Archive.pax.gz file, gets hung-up and basically freezes -- so I guess there really is SOMETHING BAD stuck in this Mac.