Audigy2/Mobo......No Sound...Sob-Sob.

dragonV8dragonV8 not here much New
edited February 2004 in Hardware
Had beautiful sound through the audigy2 card into a sub-woofer & 4 speakers.

Then my wife seen this u-beaut case. Must have. Ok, we got the case, new psu, got it home, srtipped the mobo, drives etc out and put it into the new case.

The old case is very basic. 300W psu, no fans and quite small.
Along comes a Thermaltake XaserIII V1000A, 7 fans fitted and a new 480W Thermaltake psu, purchased seperately.

After having a nightmare of a time with all the extra wiring and some of the cables into the mobo being different colours, we got it going.

End result is NO SOUND. Now when i turn the volume up full bore (audigy remote control box) i can just hear sounds. Checked the seating of the card, plugs in the back, all the settings in the creative software. Basically i'm at a bit of a loss.

The new case had a lot more cables, mainly associated with the fans. We put all the cables with small, marked plugs into , what we believe to be, the same locations. Is there a particular plug on the mobo that may have an effect on our problem???

PIV 2.4G Gigabyte GA-8IE533 mobo, Intel cpu, 512M pc2100 Ram.

Extra PCI cards are: Network adapter, 4 port usb card. Grphics card is a Radeon 7000.

On the mobo are lots of little pis for audio, like cd-in etc. None were used before, so i did not use them this time.

Hopefully this is sufficient information for the more technical types amongst you guys, as Sally and i are still learning.

Regards

Jon

Comments

  • shwaipshwaip bluffin' with my muffin Icrontian
    edited February 2004
    What kind of speakers? Can you try some plugging some headphones into the sound card to test them?

    Make sure that the mini plugs on the cable from the speakers -> sound card are plugged into the right jacks...usually color coded, however some are mixed up on some cards/speakers.
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited February 2004
    The audigy 2 outputs aren't color coded, unfortunately. Uhm... I dunno what could be causing this offhand. Creative cards have been known to be fickle for no apparent reason.

    Go into the device manager, and see what it says under "sound, video and game controllers"

    In the system that has my audigy 2 platinum in it, the device manager lists a number of devices (see attached image). If yours doesn't list the two circled (err... squared) in red in that image, try downloading the latest drivers from creative, and installing them. see if that helps.
  • shwaipshwaip bluffin' with my muffin Icrontian
    edited February 2004
    mine are color coded.
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited February 2004
    On an audigy 2? Hmm... mine aren't.
  • shwaipshwaip bluffin' with my muffin Icrontian
    edited February 2004
    there's a couple versions...mine's oem...there's a version with gold plated connectors, which aren't color coded. Here's a really small pic :D
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited February 2004
    oh. mine are gold plated. That's why.
  • TheBaronTheBaron Austin, TX
    edited February 2004
    i also have the gold plated version, i'm pretty sure this happened to me when i plugged the speakers into the line in... time to whip out your manual and make sure you plugged everything into the right place
  • dragonV8dragonV8 not here much New
    edited February 2004
    Just a quick one before packing up the laptop. Flying out in 1 1/2 hrs. Back to work.

    Made sure everything was seated ok. (tried twice).
    Sally removed all software/drivers and re-installed. (twice too i think, i was asleep by then).
    Checked leads/rechecked them.

    Looks like it now has to wait till i get back in 2 weeks.
    All knowledge gained will be put to good use then.

    Thanks folks

    Jon
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited February 2004
    All I can suggest if you've checked the device manager is to move the card to another PCI slot.

    Oh, btw... I was going to tell you (this is a response to your F@H thread)- try running F@H on the laptop, and see how hot it gets. If part of the laptop (probably on the bottom near the exhaust vents, as that's where the CPU is most likely to be) gets really warm, then I'd turn the CPU usage down to 50% until you can get a chance to get some additional cooling. What brand/model of laptop is it?
  • EnverexEnverex Worcester, UK Icrontian
    edited February 2004
    Open up the THX control panel that is installed with your Audigy 2 and it will give you a diagram of where to put the cables (select 4.1 mode aswell). Also make sure "Use Digital Output" is not ticked.
  • dragonV8dragonV8 not here much New
    edited February 2004
    Geeky1 wrote:
    All I can suggest if you've checked the device manager is to move the card to another PCI slot.

    Oh, btw... I was going to tell you (this is a response to your F@H thread)- try running F@H on the laptop, and see how hot it gets. If part of the laptop (probably on the bottom near the exhaust vents, as that's where the CPU is most likely to be) gets really warm, then I'd turn the CPU usage down to 50% until you can get a chance to get some additional cooling. What brand/model of laptop is it?

    Geeky1, as i've just arrived at the mine, i might try moving the card when i get back home. Though saying that, we will be upgrading the mobo, ram and processor. Should the problem still occur then, a different card might have to be tried/tested.

    As suggested about the digital bit, i accidently found that once before when we had a problem. Box was ticked/no sound, unticked/blast you out off your chair, hehehe. Good suggestion though.

    Laptop is a ITC Centris, 1300 or 1400. PIV 2.4g, 512m ram, radeon 9000 graphics, 30G H/D. you possibly have not heard of them. I will keep an eye on the temp. Thanks.

    www.p4laptops.com.au

    Thank for your help guys

    Jon
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited February 2004
    dragonV8 wrote:
    ...On the mobo are lots of little pis for audio, like cd-in etc. None were used before, so i did not use them this time...
    Sounds (bad pun) like you have on-board audio as well. Is it disabled in the bios?
  • dragonV8dragonV8 not here much New
    edited February 2004
    profdlp wrote:
    Sounds (bad pun) like you have on-board audio as well. Is it disabled in the bios?

    Me thinks "Good Pun". Wish i had used that one..LOL. :bigggrin:

    Hopefully, Sally (JonsHandbrake) will read this also and have a look in the Bios.
    Never thought of that. Lacking knowledge. Thanks.

    Jon
  • JonshandbrakeJonshandbrake PERTH, WESTERN AUSTRALIA Member
    edited February 2004
    G'day every one and thank you for your help. Well to answer the points one by one.

    Firstly to emphasis the point Jon made - We do have sound but no volume. The dial is turned all the way up just to barely hear just the very barest of sound. But it is there.

    I can't check the plugs to either see if they are in the right ports or not. But Jon has checked and double checked that and he is positive they are correct. I cannot move the computer to plug head phones in it is just too big and heavy for me. So that test will have to wait till JK comes home again

    The same applies to the colour coding of the wires. Sorry.

    I have checked the device manager and everything is honky dorey in there. Except I did find a problem with something else so thanks for that advice. Fixed a problem I didn't even know I had......LOL

    I have just rechecked device manager to see what these two devices say and they are both working. BUT I have just now discovered 3 more devices with a little yellow UKA sign on them. They weren't like that before. What has happened??? They are the floppy disc Properties say this device cannot start........ NEC Pci to USB Enhanced Host Controller(B1) This device cannot start ....NEC Pci to USB Open host Controller - This device cannot start and Ghost PCI Scanner - This device is not present, is not working, or does not have all its drivers installed.

    Now I suppose I know how to fix it (maybe maybe not) but just don't understand how this happened. They were fine a couple of hours ago when I checked Device Manager before. May need help with that.........LOL Did this happen because of a trip to the BIOS

    Having said all that in the last paragraph I did go into the BIOS as suggested but couldn't find anything to do with the on board system. Though I did make a few changes to the system alarms for the temperature. But that was all. Maybe you could advise where to find details specific to the on board system. The pci's where all set on Auto and I left them as that. Really do not know much about BIOS except to change the bootable discs.

    Enverex where abouts in the programme do I find the toggle switch "Use digital Output"

    I found one that recommends digital playback in Creative Media Source>Tools>Settings is this the one???? Can't seem to find any other. I know you said open up the THX control panel. Where and what is this - how do I find it.

    Mean while till I receive a reply I will go back into BIOS and put everything back as it was. Hopefully that may fix the little yellow UKA's in Device Manager.

    Thankyou everyone for your help

    Regards

    Sally
  • EnverexEnverex Worcester, UK Icrontian
    edited February 2004
    Open up one of the Creative control programs (the sound mixer, EAX console or something) and there should be a THX logo at the bottom. Click that).

    If that doesn't work, go into C:\Program Files\Creative\ and look for THX around there somewhere.
  • JonshandbrakeJonshandbrake PERTH, WESTERN AUSTRALIA Member
    edited February 2004
    G'Day Enverex - well it has taken some doing to find this control panel THX and apparently the reason is I don't have it.....Go figure I do however have an EAX control panel. But searching through the manual I found the control for the on/off digital located on the red plus above the volume control in the surround mixer. Only found that with good luck rather than good management. Anyway the end result to this is that the digital dooohicky thingy was unticked. Should it be unticked or ticked???

    Also in response to my own posting. Gremlins are in my puta. Every time I shut down and turn back on something else is in the device manage with a yellow UKA Then the printers don't work then they do. One minute Creative Device Drivers are fine next Creative needs the driver for WDM device then it is OK

    I feel like I am chasing my own tail around.........LOL

    At this moment all device drivers are fine with only the Ghostpciscanner with a yellow UKA.

    No just rechecked it and all device drivers are all OK. What is going on. Just can't explain this. I check before I started this post just too make sure I had it right. Then again just this moment and everything is fine. Do not understand this???
  • EnverexEnverex Worcester, UK Icrontian
    edited February 2004
    It should be off.
    No other ideas to be honest, other than making sure Wave and Main volume aren't muted :(
  • JonshandbrakeJonshandbrake PERTH, WESTERN AUSTRALIA Member
    edited February 2004
    Every thing is on and not muted. Never mind it may all just sort itself out with the new upgrades.

    Thank you very much for your help any way. It is very much appreciated

    Regards

    Sally
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited February 2004
    With the number of times I've overlooked stuff that should be obvious... the volume settings in the control panel are all the way up, right?
  • JonshandbrakeJonshandbrake PERTH, WESTERN AUSTRALIA Member
    edited February 2004
    All the controls are up full volume. With the exception of the bass and treble they are set on mid way. Do not or should I say can't adjust till I can actually here the music. Just to confirm the Digital Output box located in the red cross above the volume control is unticked. Still no audible sound

    Regards

    Sally
  • EnverexEnverex Worcester, UK Icrontian
    edited February 2004
    Ok, just a silly question, but have you tried playing some music on loop, and moving the cables around as the back of the PC?
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited February 2004
    Since it's not going to hurt anything, try ticking the digital output box and see what happens. If nothing changes, then untick it, but it's worth a try.
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