BSOD MomOfRose is sad
Came home to BSOD late last night. I'd used my laptop 13 hours earlier and hadn't had any troubles. I leave my laptop on but sleeping when I'm not using it. When I returned home, the fan was running extra loud and I had the lovely blue; no clue how long it had been like that. Booting in Safe Mode also brings up the blue.
I'm hoping someone can help me figure out what steps I need to take to get back up. Not sure which of the codes are needed, so here are all of them:
*** STOP: 0X0000003B (0X00000000C0000005, 0XFFFFF960001F9ADE, 0XFFFFF880041B8260, 0X0000000000000000)
*** win32k.sys - Address FFFFF960001F9ADE base at FFFFF96000060000, Datestamp 4a5bc5e0
Also, I have not installed any extra hardware and the last software to get an update was Steam on Monday.
I'm hoping someone can help me figure out what steps I need to take to get back up. Not sure which of the codes are needed, so here are all of them:
*** STOP: 0X0000003B (0X00000000C0000005, 0XFFFFF960001F9ADE, 0XFFFFF880041B8260, 0X0000000000000000)
*** win32k.sys - Address FFFFF960001F9ADE base at FFFFF96000060000, Datestamp 4a5bc5e0
Also, I have not installed any extra hardware and the last software to get an update was Steam on Monday.
0
Comments
Edit: Also, did you leave the laptop turned off for any amount of time before turning it back on?
Edit: I have tried all SM options and all lead to blue after attempting to run files (screen looks like DOS when running files).
Edit: And if I download from another comp, how do I get my comp to run the disk?
Unplug the laptop
Remove the battery
Hold the power button on your laptop for a good 30 seconds (probably overkill)
Put your battery back in
Plug it back in
Turn it on
See if it boots.
2) it sounds like you'll probably need to do a repair install. did your laptop come with CDs with windows on them?
1) Hand your laptop to @UPSLynx
2) Watch a movie
-Download UBCD iso file (has a multitude of tools on it) on another PC
-Burn it to a CD using ImgBurn or a similar program on the other PC (windows 7 does have ISO burning built in imgburn is quick and easy as well. just install, open and choose img file to disc)
- Insert this disc into the problem PC and turn it on. Press F12 or something similar to choose your boot option (look at the first screen to see what the button is) and choose CD
-You'll be presented with a menu. Choose Memory then Memtest86+. On that screen there is a test counter. Let that hit 2/3 and if you see any red on the bottom before then, note the memory location (should be listed as ##MB or something similar) and report back
-If you don't see any red after a few passes (the passes may take 30 mins or an hour or more, depending on how much RAM is in your PC), we can try a HDD test. Reboot the PC and go through the F12 process again. Choose HDD > Diagnostics > Drive Fitness Test. Choose the quick scan in the program that launches and see if it reports that your HDD is okay or not.
Those are some "easy" ways to check out the physical system before going into Windows repair stuff that may be futile if you have a hardware issue.
2) No, it did not. I'm looking at my product registration online to see if I can download a copy or find warranty info.
Running Memtest now. *fingers crossed*
The suddenness of the problem makes me suspect hardware.
can you post the specific model of your computer?
option 2 (16 GB): http://www.newegg.com/Product/Product.aspx?Item=N82E16820233217
Do you know if you are running 64-bit windows or 32-bit?
Page 66 here describes how to access, remove, and change your memory.
Not really sure if I was running 32 or 64; any way to find out for sure?