Computer restarting over and over again

Comments

• Katana

  August 2009 edited August 2009

  Please note that all instructions given are customised for this computer only,
  the tools used may cause damage if used on a computer with different infections.
  
  If you think you have similar problems, please post a log in the HJT forum and wait for help.
  
  Hello and welcome to the forums
  
  My name is Katana and I will be helping you to remove any infection(s) that you may have.
  
  Please observe these rules while we work:

  1. Please Read All Instructions Carefully
  2. If you don't understand something, stop and ask! Don't keep going on.
  3. Please do not run any other tools or scans whilst I am helping you
  4. Failure to reply within 5 days will result in the topic being closed.
  5. Please continue to respond until I give you the "All Clear"
     (Just because you can't see a problem doesn't mean it isn't there)

  
  If you can do those few things, everything should go smoothly
  
  Some of the logs I request will be quite large, You may need to split them over a couple of replies.
  
  Please Note, your security programs may give warnings for some of the tools I will ask you to use.
  Be assured, any links I give are safe
  

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  Information
  
  Have you tried starting the machine in safe mode ?
  
  
  

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  Step 1
  
  Malwarebytes' Anti-Malware
  
  Please download Malwarebytes' Anti-Malware to your desktop.
  
  

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If requested, please reboot
    
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

  
  
  

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  Step 2
  
  Download and Run RSIT
  

  • Please download Random's System Information Tool by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    
    • log.txt will be opened maximized.
    • info.txt will be opened minimized.
  • Please post the contents of both log.txt and info.txt.
    ( They can also be found in the C:\RSIT folder )

  
  
  
  

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  Logs/Information to Post in Reply
  Please post the following logs/Information in your reply
  Some of the logs I request will be quite large, You may need to split them over a couple of replies.
  

  • MalwareBytes Log
  • RSIT Logs

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