EBay’s move to a new billing system has some sellers seeing double–double entries of debits and credits on their auction accounts, that is. Company executives say the software snafu hasn’t caused any overcharges, but some sellers complain the auction giant is too slow to address the problem, and that the ongoing fix is adding to the confusion.
The company first acknowledged a problem with the new billing software April 8, with a notice on its General Announcement Board in the Community section of the site. In its message, EBay noted that some sellers were seeing erroneous debits and credits on their invoices, and promised to resolve the issue within days. In the meantime, the firm offered to suspend automatic withdrawals from affected customers’ accounts to prevent overcharges.
Source: PCWorld
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