Help!! Crash & Reboot

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Comments

  • edited January 2006
    On msnconfig i disable all stuff about symantec and norton and the blue screen didnt appear anymore..but my computer freezed...what else should i do ?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    Head over to our security downloads section and get HijackThis. Run it and post a log here.

    Norton/Symantec has plenty of bugs of its own, but it wouldn't hurt to get any possible SVT problem out of the way.
  • edited January 2006
    Logfile of HijackThis v1.99.1
    Scan saved at 3:51:34, on 14-01-2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Programas\Netropa\Multimedia Keyboard\nhksrv.exe
    C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccProxy.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\CTSvcCDA.EXE
    C:\Programas\Norton Internet Security\ISSVC.exe
    C:\Programas\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Programas\Netropa\Multimedia Keyboard\MMKeybd.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
    C:\Programas\Netropa\Multimedia Keyboard\TrayMon.exe
    C:\Programas\Netropa\Onscreen Display\OSD.exe
    C:\windows\system32\winsvc.exe
    C:\Programas\Creative\MediaSource\RemoteControl\RcMan.exe
    C:\Programas\Logitech\SetPoint\SetPoint.exe
    C:\Programas\Ficheiros comuns\Logitech\KHAL\KHALMNPR.EXE
    C:\Programas\MSI\PasswordKeeper\PasswordKeeper.exe
    C:\Programas\Opera 7.60 Beta\Opera.exe
    C:\Programas\Bowlfish\eMule.exe
    C:\Programas\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\Programas\zabkat\xplorer2_lite\xplorer2.exe
    C:\Programas\Netcount\Netcount.exe
    C:\DOCUME~1\DAVIDM~1\DEFINI~1\Temp\pz_359.tmp\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Programas\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programas\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programas\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programas\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programas\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
    O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Programas\Netropa\Multimedia Keyboard\MMKeybd.exe
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [SBDrvDet] C:\Programas\Creative\SB Drive Det\SBDrvDet.exe /r
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [AdslTaskBar] rundll32.exe stmctrl.dll,TaskBar
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [winsvc] C:\windows\system32\winsvc.exe
    O4 - HKCU\..\Run: [RemoteCenter] C:\Programas\Creative\MediaSource\RemoteControl\RcMan.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Programas\Logitech\SetPoint\SetPoint.exe
    O8 - Extra context menu item: Download with GetRight - C:\Programas\GetRight\GRdownload.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with GetRight Browser - C:\Programas\GetRight\GRbrowse.htm
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Programas\Norton Internet Security\ISSVC.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Programas\Netropa\Multimedia Keyboard\nhksrv.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - CACE Technologies - (no file)
    O23 - Service: Nsynas32 - CACE Technologies - (no file)
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
    O23 - Service: SAVScan - Symantec Corporation - C:\Programas\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - (no file)
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Programas\RealVNC\VNC4\WinVNC4.exe" -service (file missing)



    anyproblem ? i dont know how it works...:-(


    ps: thank u very much for ur help
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    davsmedhot, it appears that you have at least one worm on your computer.

    W32/SdBot-O

    Head over to our Spyware/Virus/Trojan Discussion Forum and start a new thread there. Make sure you read through the directions carefully. Post a copy of your HijackThis log in the first post there, too.
  • edited January 2006
    It keeps freezing...Until now no rebooting or blue screens..but it freezed twice
  • edited January 2006
    profdlp wrote:
    I have the same MB that you do and I really like it. One thing I'd mention is that, while the board is great, the add-on programs from MSI leave something to be desired. I'd recommend getting rid of all of them.

    The worst culprit is the "Cool 'n Quiet" business. Theoretically it will crank your CPU down to a slower speed (the "cool" part), thus allowing it to drop the rpm of the fans (the "quiet part). In real-world use all it does is cause your system to oscillate wildly from fast to slow, creating a huge amount of problems. When I first built this system I was shaking my head and wondering if I had a dud on my hands. Once I disabled the C&Q junk it took off like a rocket. :D


    Should i uninstall LiveUpdate, Core Center and Digicell from MSI ?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    davsmedhot wrote:
    Should i uninstall LiveUpdate, Core Center and Digicell from MSI ?
    It's not really necessary to uninstall them, just make sure they aren't loading automatically on startup. Did you disable Cool 'n Quiet in the BIOS?

    I was glancing back through the thread and thought it might be a good idea to clarify this point:
    davsmedhot wrote:
    Sys temp 22/ 68C (this is the shutdown temp ?)
    Cpu temp 42/111C
    Double-check your temps in the BIOS and tell us exactly what the settings are for shutdown temperature. Pay special attention to the C and F markings after them. I missed it before, but what you listed above actually looks like they are the Celsius and Fahrenheit scale settings for the same temperature. If that's true, a 42C shutdown temperature would be guaranteed to make your system call it quits on a regular basis.

    Give as much detal about the actual temperature readings and the CPU Shutdown Setting as you can. :)
  • edited January 2006
    I was glancing back through the thread and thought it might be a good idea to clarify this point:

    Double-check your temps in the BIOS and tell us exactly what the settings are for shutdown temperature. Pay special attention to the C and F markings after them. I missed it before, but what you listed above actually looks like they are the Celsius and Fahrenheit scale settings for the same temperature. If that's true, a 42C shutdown temperature would be guaranteed to make your system call it quits on a regular basis.

    Give as much detal about the actual temperature readings and the CPU Shutdown Setting as you can. :)[/QUOTE]


    Cool N´Quiet is disabled.
    Current System Temperature 15ºC/59ºF
    Current CPU Temperature 46ºC/114ºF
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    stabface wrote:
    I had a very similar problem and it was bad ram.
    Good suggestion. Try a few passes of Memtest-86
  • edited January 2006
    profdlp wrote:
    Good suggestion. Try a few passes of Memtest-86

    It takes to much!..how many hours for one ram?12, 24 ?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    It takes about one minute for each 10MB of RAM you have. Once you see the "pass" number click over to "1" it means it's gone all the way through. :)
  • edited January 2006
    profdlp wrote:
    It takes about one minute for each 10MB of RAM you have. Once you see the "pass" number click over to "1" it means it's gone all the way through. :)


    I have 1024 MB of Ram = 2 modules of 512MB.
    If it takes one minute for each 10 MBRam i think it would take 102,4 minutes that is 1h and 42,4 minutes.
    The test is still going after 11 hours!

    My still running test 1001285a5pa.jpg
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    profdlp wrote:
    ...Once you see the "pass" number click over to "1" it means it's gone all the way through. :)
    You are on Pass 37.

    Unfortunately, your picture shows that you have errors. Since you have two sticks of RAM your next step should be to shut down, remove one stick, then re-run the test. For 512MB of RAM it will take just under an hour.

    Repeat the process for the other stick of RAM. What you are trying to do is figure out which one is causing the errors.

    Finally, are you overclocking at all? If so, run Memtest-86 again at stock speed.
  • edited January 2006
    profdlp wrote:
    You are on Pass 37.

    Unfortunately, your picture shows that you have errors. Since you have two sticks of RAM your next step should be to shut down, remove one stick, then re-run the test. For 512MB of RAM it will take just under an hour.

    Repeat the process for the other stick of RAM. What you are trying to do is figure out which one is causing the errors.

    Finally, are you overclocking at all? If so, run Memtest-86 again at stock speed.


    Overclocking?How? I dont think so...im gonna remove one of the ram and take the test again. I just remove the stick of ram and when i want to put it again there will be no problem ?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    Overclocking is when you run your computer faster than its rated speed.

    As for the RAM, the errors mean that at least one stick is bad. You need to find out which one is the culprit. (It could be both...)
  • edited January 2006
    profdlp wrote:
    Overclocking is when you run your computer faster than its rated speed.

    As for the RAM, the errors mean that at least one stick is bad. You need to find out which one is the culprit. (It could be both...)

    As far as i know i have not done any overclocking. My doubt is if i can disconnect ram and then put it again in my motherboard without needing to make changes is BIOS. I just take it off the mother board and after the tests put it again ? Do i need to change anything in bios?
  • edited January 2006
    I went to bios and i saw that Dynamic Overcloking was enabled.I disabled it. Dynamic Overcloking is an option thats comes with MSI k8n Neo2.

    I was reading the manual of my motherboard and it says "If u find the PC appears to be unstable or reboot incidentally, its better to disable Dynamic OVerclocking..."
    Should i try to see if it resolves the problem ? Or should i make memtest anyway ?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    When you remove one stick you may get a notice during boot that memory size has changed. Just tell it to keep going.

    Run the test on each stick of RAM individually. Unless Dynamic Overclocking was causing the problem, you have at least one bad stick and should not use it again. Get the tests done and we'll go from there. :)
  • edited January 2006
    Run the test on each stick of RAM individually. Unless Dynamic Overclocking was causing the problem, you have at least one bad stick and should not use it again. Get the tests done and we'll go from there. :)[/QUOTE]

    I was reading the manual of my motherboard and it says "If u find the PC appears to be unstable or reboot incidentally, its better to disable Dynamic OVerclocking..."
    Should i try to see if it resolves the problem ? Or should i make memtest anyway ?
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited January 2006
    Sure, why not try running the computer with both sticks of RAM and with Dynamic Overclocking turned off. If your system is stable, you are fortunate that your RAM's flaw is not causing problems. If you turn off Dynamic Overclocking and the same problems persist, then you need to continue Memtest and determine which stick(s) of RAM is bad. The point being here is that you might get lucky and be able to run your system well, even if bad RAM. It's highly unlikely, but it is possible.
  • edited January 2006
    3 Days & No Crashes or freezing!!!I hope my problems gone!!!Ill confirm it.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    I hope you've got it fixed for good. Good luck! :beer:
  • edited January 2006
    Thank u very much!!! Special thanks to Profdlp.
    No more blue screens, freezing or anyhting else...just working fine|
    Thanks!!
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited January 2006
    JOY!

    :celebrate
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited January 2006
    3 Days & No Crashes or freezing!!!I hope my problems gone!!!Ill confirm it.
    OK, I read the troubleshooting suggestions, but am not quite clear on the final diagnosis and fix? Exactly what caused the problem(s), and what effected the fix?

    But happy that all's in order.
  • edited January 2006
    Leonardo wrote:
    OK, I read the troubleshooting suggestions, but am not quite clear on the final diagnosis and fix? Exactly what caused the problem(s), and what effected the fix?

    But happy that all's in order.

    There were an option in Bios about Automatic Overclocking and it was making my computer instable (blue screens, crashes, freezing) and when i disabled that option those blue screens and freezing disappeared.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited January 2006
    OH, OK. I've now had experience with software overclocking with Asus and MSI. Both are OK, if one is not willing to learn the details (BIOS overclocking), but both caused problems too if the overclock was high or if some settings in the BIOS weren't set to compliment the software.
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