Outlook can't send/delete/receive

JewelJewel
edited March 2010 in Science & Tech
Can't delete/send/move/received e-mail ..... Too many mp3's were sent to me,

I've tried to follow instruction for Outlook Express, but I'm stuck ... what should I do? Please help..thanks.
«13

Comments

  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    Need more info:

    What version of Windows are you using?

    What version of Outlook are you using?

    Can you open Outlook and view messages?

    -Bobby
  • JewelJewel
    edited January 2010
    Windows XP

    2002 sp3

    yes I can open and view...
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    Excellent,

    I will explain a way to get Outlook back in working order but we will get to a point that we will get rid of the file that contains all your current emails, so we need to backup.

    Because you can view your messages, backup all the info you want to keep out of them. Copy/paste any text you need into text documents, save any attachments or images outside of Outlook.

    Close out of Outlook all together and click Start -> Control Panel -> Mail -> Data Files

    Here we see the data files associated with Outlook on your computer. Most likely there is only one listed here, click on it to select it and click Settings. In the File Name field you should see something like this:

    C:\Documents and Settings\USERNAME\Application Data\Microsoft\Outlook\Personal Folders.pst

    The last part there is what we are interested in. In my example: Personal Folders.pst. Just note the name of this file. Then click Cancel and back on the Data Files screen click on Open Folder. this will open the folder containing your data files. Find the file we noted above. Right click the file and click rename and name it something different. Maybe: OldPersonalFolders.pst

    Then close this folder and click Close on both the Data Files and Mail Setup windows.

    Now reopen Outlook as you normally would, you will get a messages that the PST file we worked with above can not be found, click OK. On the next window click Open, then lastly on the next window click OK (don't change anything on those two windows, the default settings are as they should be)

    You should now be in Outlook with a fresh (empty) set of folders and all should work as it was before this all happened.

    If we are talking lots of files that you NEED to reference in Outlook on a regular basis, just let us know in a reply and I'll gather how to get those folders back into Outlook for reference.

    -Bobby
  • JewelJewel
    edited January 2010
    HI Bobby,
    ok so, it's working now except I lost all my files , everything, not just the in box? all my files and short cuts... here is what i did.




    This is how it read and I changed the outlook 1 to outlook 2
    Personal file ends in this:

    \Local Settings\Application Data\Microsoft\Outlook\Outlook1.pst

    archival files ends in this:

    \Local Settings\Application Data\Microsoft\Outlook\archive.pst


    So, now , how do I get my files back... that would be great , please... and thank you..
  • JewelJewel
    edited January 2010
    PLUS, strangely, the few attachments I saved to my desktop now I can 't open them? one as $$$ PSM the other s have ~$ ??
    I can find them another way... just fyi.
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    Hi Jewel,

    You didn't lose anything as long as you didn't delete anything. If you need to get back to the other files, go back into the folder and rename archive.pst back to Outlook1.pst.

    I think you should be able to create another data set then rename the archive to the new account and that will put your old files alongside the new set. I'll have to test that at work tomorrow and if it works and you need a walkthrough I'll whip one up for you.

    -Bobby
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    Jewel wrote:
    PLUS, strangely, the few attachments I saved to my desktop now I can 't open them? one as $$$ PSM the other s have ~$ ??
    I can find them another way... just fyi.

    I have no idea what happened there. Why they saved that way is a whole other can of worms. You should be able to get into the originals with either of the above suggestions.

    -Bobby
  • JewelJewel
    edited January 2010
    Hi Bobby, not sure what create another data set means.
    HELP... I did not delete anyting.

    I went into archive and renamed it Outlook1 and nothing happened.

    from my other post:
    THis is how it read and I changed the outlook 1 to outlook 2
    Personal file ends in this:

    \Local Settings\Application Data\Microsoft\Outlook\Outlook1.pst

    archival files ends in this:

    \Local Settings\Application Data\Microsoft\Outlook\archive.pst


    So, now , how do I get my files back... that would be great , please... and thank you..

    I had not renamed archive, I had renamed Outlook 1 to Outlook 2. When it didn't show my files, I did try to change it back to Outlook 1 and it did not do anything. Should I restart?

    IT looks to me that the biggest file is the Outlook?

    HELP.

    J
  • JewelJewel
    edited January 2010
    Good morning...
    also, the file name has changed to something much short?

    this is how they read now:
    C:\My Documents Business\Outlook1.pst
    and archive

    Thank you.
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    We didn't do anything that would move your data set. If you rename the original file back to what the current file is called then you should be able to see your emails.
    Jewel wrote:
    Good morning...
    also, the file name has changed to something much short?

    this is how they read now:
    C:\My Documents Business\Outlook1.pst
    and archive

    Thank you.

    Double check that for me it doesn't look right.

    Close out of Outlook all together and click Start -> Control Panel -> Mail -> Data Files -> Settings

    -Bobby
  • JewelJewel
    edited January 2010
    THis isn't working.... I can't find anything, now everything that I had saved and just came in is gone now.
    HELP
  • kryystkryyst Ontario, Canada
    edited January 2010
    First make sure that you still have that oultook1.pst file and archive files. However they got to where you are saying them now. I don't know, that file path just makes no sense and certainly not based on the help bobby has provided.

    Next, with outlook closed. Go into control panel mail data files and remove the existing link.

    Now open outlook and it should ask you to create a new data file give it the name Outlook. When it's done it will be blank.

    Now in outlook go into file import/export and import in the outlook1.pst file that you have stored in that other folder.
  • JewelJewel
    edited January 2010
    What do you mean by remove the existing link....

    This is getting ahead of me.... import/export from where?
  • JewelJewel
    edited January 2010
    The outlook 1 is now in the my documents file.

    It use to have 1 million + files and since I've done this procedure
    it only as 8k in it now. Everything I've worked on is in the my documents now. These are files from the past six or seven year? WEre can they be... ? I'm thinking they are not in the 8000k does that make sense?
    HELP>>>
  • kryystkryyst Ontario, Canada
    edited January 2010
    First go back to C:\Documents and Settings\USERNAME\Application Data\Microsoft\Outlook
    and what is listed in that directory.

    Secondly how did the outlook1 get into your my documents file. What are you doing? No one has told you to start moving files around, why are you moving files around that will only make things far more difficult to help you with and increase the very likely chance of you accidentally deleting your emails.
  • JewelJewel
    edited January 2010
    Thank you... I have NOT moved files. I am doing my absolute best to just do exactly as you say. I am not moving things. I have no idea how they moved or why.

    In this file:
    adult content
    exception
    junk
    myname
    myname
    outcmd
    outitems
    outlook
    outlook
    outlook.srs
    outiprint
    views

    AS I mentioned the size of any of these outlooks looks significantly small...
  • kryystkryyst Ontario, Canada
    edited January 2010
    Those are the files in that directory?
    Can you please go into shell (click on start>run>cmd) this will open up a dos box. Type the following command:
    cd "\documents and settings\username\application data\local settings\microsoft\outlook"

    then type in the command:
    dir

    Then please list the file names that show up along with their extensions and roughly their file sizes.
  • JewelJewel
    edited January 2010
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Nancy Grace Horton>
    C:\Documents and Settings\Nancy Grace Horton>cd "\documents and settings\usernam
    e\application data\local settings\microsoft\outlook"
    The system cannot find the path specified.
    C:\Documents and Settings\Nancy Grace Horton>dir
    Volume in drive C has no label.
    Volume Serial Number is F46A-4256
    Directory of C:\Documents and Settings\Nancy Grace Horton
    01/22/2010 10:44 AM <DIR> .
    01/22/2010 10:44 AM <DIR> ..
    11/30/2009 01:40 PM <DIR> .blurb
    10/26/2009 04:00 PM <DIR> .ePhotoPros
    03/04/2008 12:43 PM <DIR> .GalleryRemote
    05/14/2009 02:59 PM 0 booksmart.log
    01/04/2009 08:06 PM 115 default.pls
    01/22/2010 10:06 AM <DIR> Desktop
    01/21/2010 08:39 PM <DIR> Favorites
    06/15/2008 10:21 AM 61,224 GoToAssistDownloadHelper.exe
    06/27/2008 10:44 AM 557,056 GoToAssist_phone__317_en.exe
    08/30/2005 09:21 AM 75 LuResult.txt
    07/21/2008 01:57 PM <DIR> My Documents
    01/22/2010 10:45 AM 9,699,328 ntuser.dat
    04/30/2003 10:02 AM <DIR> Start Menu
    01/27/2003 04:40 PM <DIR> WINDOWS
    6 File(s) 10,317,798 bytes
    10 Dir(s) 1,366,777,856 bytes free
    C:\Documents and Settings\Nancy Grace Horton>cd "\documents and settings\usernam
    e\application data\local settings\microsoft\outlook"
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    Try again using the following:

    cd "\documents and settings\Nancy Grace Horton\application data\local settings\microsoft\outlook"

    -Bobby
  • JewelJewel
    edited January 2010
    It says it can't find the path. I am copying what you have there exactly and pasting it in.
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    OK, try:

    cd "\documents and settings\Nancy Grace Horton\Local Settings\Application Data\Microsoft\Outlook\"

    -Bobby
  • RyderRyder Kalamazoo, Mi Icrontian
    edited January 2010
    Pasting exactly what is here won't work.

    The quote marks will not be understood.
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited January 2010 
    cd \documents and settings\Nancy Grace Horton\Local Settings\Application Data\Microsoft\Outlook\
  • BobbyDigiBobbyDigi ? R U #Hats ! TX Icrontian
    edited January 2010
    Just to clear up what we got goin' on here:

    Jewel, From what you have told us you still have the Outlook2.pst that is your origional files, it is located in c:\documents and settings\Nancy Grace Horton\Local Settings\Application Data\Microsoft\Outlook\

    As long as this file is still there then we will still be able to get you to good.

    Right now we are simply trying to figure out what is currently going on with your Outlook. By default when Outlook can not find the PST file it will automatically create a new one in C:\documents and settings\Nancy Grace Horton\Local Settings\Application Data\Microsoft\Outlook\ This is what we did to get your Outlook working again.

    Lets focus on finding the current status of the files, follow kryyst's instructions using primesuspect's command code just above (The quotes should work but lets rule out any ambiguity)
    kryyst wrote:
    Those are the files in that directory?
    Can you please go into shell (click on start>run>cmd) this will open up a dos box. Type the following command:
    **Copy from primesuspect's post**

    then type in the command:
    dir

    Then please list the file names that show up along with their extensions and roughly their file sizes.

    We will work on getting you back to square one and basically start over. By the way, the size of the PST file was probably the original problem. I've worked with many problems very similar to this that boils down to the file just getting too big for Outlook to deal with.

    -Bobby
  • JewelJewel
    edited January 2010
    Thank you VERY VERY much. I will look forward to hearing from you.
  • kryystkryyst Ontario, Canada
    edited January 2010
    Have you manage to get into the outlook directory yet, where we go from here kinda depends on you being able to get us that information.

    You usually don't need the quotes, but put them in just to make sure. 
    cd "\documents and settings\[B]Nancy Grace Horton[/B]\application  data\local settings\microsoft\outlook"
    Then in that directory type the command: 
    dir
    and give us the response. We need to see what files are there both their names, extensions and file sizes.
  • JewelJewel
    edited January 2010
    Is this possiblet to do over the phone please?
    I am trying to follow your instructions but there has obviously been a major oops in this process, as I followed the original instructions and it created an unexpected error.
    My number is xxxx if this is possible. Now I have tried to find what you have asked for and below is what it has given me. Now please remember (if this is actually important) that during the initial instructions some how the files were moved to a different spot that you thought I moved them to. Are we really going to be able to find my files as this is a very serious problem for me it deleted all my work files for the past 5+ years. I am running out of time to keep doing this online as I will be on the road working for the next month not on this computer. HELP!!!Thank you.
    cd "\documents and settings\[B]Nancy Grace Horton[/B]\application  data\local settings\microsoft\outlook"
 
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Nancy Grace Horton>dir
 Volume in drive C has no label.
 Volume Serial Number is F46A-4256
 Directory of C:\Documents and Settings\Nancy Grace Horton
01/22/2010  10:44 AM    <DIR>          .
01/22/2010  10:44 AM    <DIR>          ..
11/30/2009  01:40 PM    <DIR>          .blurb
10/26/2009  04:00 PM    <DIR>          .ePhotoPros
03/04/2008  12:43 PM    <DIR>          .GalleryRemote
05/14/2009  02:59 PM                 0 booksmart.log
01/04/2009  08:06 PM               115 default.pls
01/22/2010  10:06 AM    <DIR>          Desktop
01/21/2010  08:39 PM    <DIR>          Favorites
06/15/2008  10:21 AM            61,224 GoToAssistDownloadHelper.exe
06/27/2008  10:44 AM           557,056 GoToAssist_phone__317_en.exe
08/30/2005  09:21 AM                75 LuResult.txt
07/21/2008  01:57 PM    <DIR>          My Documents
01/23/2010  09:02 AM         9,699,328 ntuser.dat
04/30/2003  10:02 AM    <DIR>          Start Menu
01/27/2003  04:40 PM    <DIR>          WINDOWS
               6 File(s)     10,317,798 bytes
              10 Dir(s)   1,338,986,496 bytes free
C:\Documents and Settings\Nancy Grace Horton>dir
 Volume in drive C has no label.
 Volume Serial Number is F46A-4256
 Directory of C:\Documents and Settings\Nancy Grace Horton
01/22/2010  10:44 AM    <DIR>          .
01/22/2010  10:44 AM    <DIR>          ..
11/30/2009  01:40 PM    <DIR>          .blurb
10/26/2009  04:00 PM    <DIR>          .ePhotoPros
03/04/2008  12:43 PM    <DIR>          .GalleryRemote
05/14/2009  02:59 PM                 0 booksmart.log
01/04/2009  08:06 PM               115 default.pls
01/22/2010  10:06 AM    <DIR>          Desktop
01/21/2010  08:39 PM    <DIR>          Favorites
06/15/2008  10:21 AM            61,224 GoToAssistDownloadHelper.exe
06/27/2008  10:44 AM           557,056 GoToAssist_phone__317_en.exe
08/30/2005  09:21 AM                75 LuResult.txt
07/21/2008  01:57 PM    <DIR>          My Documents
01/23/2010  09:02 AM         9,699,328 ntuser.dat
04/30/2003  10:02 AM    <DIR>          Start Menu
01/27/2003  04:40 PM    <DIR>          WINDOWS
               6 File(s)     10,317,798 bytes
              10 Dir(s)   1,341,227,008 bytes free
C:\Documents and Settings\Nancy Grace Horton>
C:\Documents and Settings\Nancy Grace Horton> cd \documents and settings\Nancy G
race Horton\application data\local settings\microsoft\outlook
The system cannot find the path specified.
C:\Documents and Settings\Nancy Grace Horton> \documents and settings\Nancy Grac
e Horton\application data\local settings\microsoft\outlook
'\documents' is not recognized as an internal or external command,
operable program or batch file.
C:\Documents and Settings\Nancy Grace Horton> \documents and settings\Nancy Grac
e Horton\application data\local settings\microsoft\outlook
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited January 2010
    Jewel, I'm going to delete your phone number from the post: this is publically searchable and visible. I recommend that if you want to handle this via phone, you should PM Kryyst (send him a private message via Icrontic private messaging) and send him your phone number privately.

    Just looking out for your safety and sanity :)
  • JewelJewel
    edited January 2010
    Thank you!
  • kryystkryyst Ontario, Canada
    edited January 2010
    Sorry I just noticed I had a typo in my command I had two spaces in application data. Try this again 
    cd "\documents and settings\[B]Nancy Grace Horton[/B]\application data\local settings\microsoft\outlook"
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