Sorry - I don't do phone support for forum people, no way, no how. Without turning this into a rant. It's nothing personal it's just my own policy, to coin a phrase "Just looking out for my safety and sanity".
I deal with enough people on the phone during the day that I'm not about to add more to the mix and that certainly extends to my time at home with my family.
So, what are we going to do... I have no reason to rant, just want to follow your directions and get this fixed. Thanks for helping so what's am I going to do?
If you're not able to get this fixed with forum support, chances are you should probably find a qualified local expert, such as Best Buy Geek Squad or something to that effect.
Yes, it's fixable. There is no such place as "outlook". You should take it to a computer store or find a local "computer technician" to help you. Again, try Best Buy geek squad.
I would be willing to give remote access a try, Jewel. If you have high speed internet (DSL, Cable...).
If you want to PM me your email address I can send you a remote access invite and take over your computer to try to resolve the issue. You would just have to install a small client software from a link (will be removed when done).
Unless you and Bobby have sorted things out remotely I'm going to try and go back to basics with more of a step by step.
First can you please confirm what version of Mail program you are running. Go into your mail program then the help menu and there will be a link that says "About Microsoft..." Open that up and at the top of the screen it will tell us all the version info, just the first line will suffice.
Go back into shell and
cd "\documents and settings"
dir
please give us the output
Then cd into your username (cd Nancy*)
dir /ah
please give us the output
Then cd app*
dir /ah
please give us the output
Then cd micros*
dir
please give us the output
Then cd outlook
dir
please give us the out put
Don't exit out of shell between each command. Notice that after the first cd \doc command each following cd command doesn't have the \ in front of it
so cd \microsoft is a very different command from cd microsoft.
Once I see the outputs from those directory listings I'll know more.
cd "\documents and settings"
dir
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Nancy Grace Horton>cd \documents and settings
C:\Documents and Settings>cd "documents and settings
The system cannot find the path specified.
C:\Documents and Settings>
C:\Documents and Settings>cd "\documents and settings"
C:\Documents and Settings>dir
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings
08/25/2006 04:04 PM <DIR> .
08/25/2006 04:04 PM <DIR> ..
05/02/2008 04:30 PM <DIR> Administrator
10/15/2008 01:47 PM <DIR> All Users
01/25/2010 04:52 PM <DIR> Nancy Grace Horton
08/19/2009 12:20 PM <DIR> test
0 File(s) 0 bytes
6 Dir(s) 1,283,059,712 bytes free
C:\Documents and Settings>cd \documents and settings
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Nancy Grace Horton>cd \documents and settings
C:\Documents and Settings>cd "documents and settings
The system cannot find the path specified.
C:\Documents and Settings>
C:\Documents and Settings>cd "\documents and settings"
C:\Documents and Settings>dir
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings
08/25/2006 04:04 PM <DIR> .
08/25/2006 04:04 PM <DIR> ..
05/02/2008 04:30 PM <DIR> Administrator
10/15/2008 01:47 PM <DIR> All Users
01/25/2010 04:52 PM <DIR> Nancy Grace Horton
08/19/2009 12:20 PM <DIR> test
0 File(s) 0 bytes
6 Dir(s) 1,283,059,712 bytes free
C:\Documents and Settings>cd \documents and settings
C:\Documents and Settings>cd Nancy Grace Horton dir/ah
The system cannot find the path specified.
C:\Documents and Settings> cd \Nancy Grace Horton
The system cannot find the path specified.
C:\Documents and Settings>cd Nancy Grace Horton
C:\Documents and Settings\Nancy Grace Horton>
C:\Documents and Settings\Nancy Grace Horton>
C:\Documents and Settings\Nancy Grace Horton>dir/ah
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings\Nancy Grace Horton
08/31/2009 01:11 PM <DIR> Application Data
01/26/2010 12:14 PM <DIR> Cookies
01/01/2003 12:11 PM <DIR> Local Settings
01/29/2007 02:42 PM <DIR> NetHood
01/26/2010 12:20 PM 1,024 ntuser.dat.LOG
01/22/2010 10:44 AM 278 NTUSER.INI
01/01/2003 12:11 PM <DIR> PrintHood
01/26/2010 10:20 AM <DIR> Recent
08/16/2007 02:54 PM <DIR> SendTo
01/01/2003 12:11 PM <DIR> Templates
01/09/2004 12:43 PM <DIR> UserData
2 File(s) 1,302 bytes
9 Dir(s) 1,282,920,448 bytes free
C:\Documents and Settings\Nancy Grace Horton>cd app* dir/ah
The filename, directory name, or volume label syntax is incorrect.
C:\Documents and Settings\Nancy Grace Horton>cd micros*
The directory name is invalid.
C:\Documents and Settings\Nancy Grace Horton>cd outlook dir
The system cannot find the path specified.
C:\Documents and Settings\Nancy Grace Horton>cd app*
C:\Documents and Settings\Nancy Grace Horton\Application Data>dir/ah
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data
08/31/2009 01:11 PM <DIR> .
08/31/2009 01:11 PM <DIR> ..
09/03/2002 12:26 AM 62 DESKTOP.INI
04/30/2007 11:10 AM <DIR> GTek
1 File(s) 62 bytes
3 Dir(s) 1,282,908,160 bytes free
C:\Documents and Settings\Nancy Grace Horton\Application Data>cd micros*
C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft>dir
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data\Micr
osoft
01/13/2003 02:29 PM <DIR> AddIns
06/04/2003 01:33 PM <DIR> Address Book
06/02/2003 04:55 PM <DIR> Clip Organizer
01/01/2003 12:36 PM <DIR> CLR Security Config
12/31/2007 01:05 PM <DIR> Excel
10/15/2009 11:32 AM <DIR> Forms
01/13/2003 03:18 PM <DIR> HTML Help
10/21/2004 12:43 PM <DIR> Installer
01/01/2003 12:11 PM <DIR> Internet Explorer
06/18/2009 09:39 AM <DIR> Media Player
05/02/2003 06:05 AM <DIR> MMC
03/07/2003 04:54 PM <DIR> Movie Maker
05/13/2009 09:06 AM <DIR> Office
01/22/2010 02:16 PM <DIR> Outlook
01/24/2010 08:36 AM <DIR> Proof
12/02/2009 02:06 PM <DIR> Publisher
11/19/2004 03:56 PM <DIR> Queries
10/02/2009 11:49 AM <DIR> Signatures
02/16/2004 05:12 PM <DIR> Stationery
09/21/2009 01:47 PM <DIR> Templates
01/10/2003 02:31 AM <DIR> Windows
01/26/2010 10:19 AM <DIR> Word
0 File(s) 0 bytes
22 Dir(s) 1,282,908,160 bytes free
C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft>cd outlo
ok
C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft\Outlook>
dir
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data\Micr
osoft\Outlook
01/22/2010 02:16 PM <DIR> .
01/22/2010 02:16 PM <DIR> ..
08/23/2003 01:21 PM 11,474 Adult Content Senders.txt
10/22/2003 03:14 PM 26 Exception List.txt
01/19/2010 02:38 PM 193,681 Junk Senders.txt
01/22/2010 02:16 PM 25,314 Nancy.FAV
01/26/2010 10:21 AM 797,673 Nancy.NK2
01/19/2010 12:19 PM 3,072 Nancy.srs
01/18/2010 09:39 PM 5,957 outcmd.dat
07/23/2009 08:35 PM 1,536 outitems.log
10/17/2005 12:42 PM 56,088 Outlook.FAV
01/24/2006 08:57 AM 799,286 Outlook.NK2
11/05/2005 10:42 AM 3,072 Outlook.srs
01/20/2010 04:10 PM 37,984 OutlPrnt
02/07/2003 01:58 PM 3,584 VIEWS.DAT
13 File(s) 1,938,747 bytes
2 Dir(s) 1,282,908,160 bytes free
C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft\Outlook>
cd \documents and settings
C:\Documents and Settings>cd \documents and settings
I would be willing to give remote access a try, Jewel. If you have high speed internet (DSL, Cable...).
If you want to PM me your email address I can send you a remote access invite and take over your computer to try to resolve the issue. You would just have to install a small client software from a link (will be removed when done).
Was able to remote into Jewels machine, the following is the only thing in her Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft\Outlook
We prob should have been looking in "C:\My Documents Business" the entire time. Will have to try and import from those files when I can connect up again later.
Was there now doc\nancy\LOCAL\app\microsoft\outlook folder the local folder is hidden also.
That other folder usually just holds preferences and not that actual email store usually.
That aside if she has emails some how in that c:\documents my business folder.
Then go into control panel>mail and just delete her data stores.
Then start up outlook again it should prompt you for a new outlook data make sure you put it into c:\documents and settings\Nancy Grace Horton\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst
Her pop account should still be intact as you shouldn't have to delete it to create a new data store.
Then do file Import and Export
Import from another program or file
scroll down to Personal Folder File (.pst)
then browse to the \My documents Business folder and start importing in all the pst files.
Ok, was able to locate the original files. I missed the Local Settings folder when I was in there before. There is an Outlook 1 and Outlook 2 PST file. I was able to import Outlook 1 but then we ran into hard drive space issues. We know where the data is now and Jewel is going to take some time to try and clear some space on the hard drive. Once that is done she will be back in contact (in a couple weeks) and we can then import Outlook 2 and she should be all set.
Good work bobby. Probably running out of harddrive space is what caused the whole problem to begin with.
But glad to see things are starting to sort out now.
Some quick places to start clearing space. Go into internet explorer then go into tools, internet options, in the General tab look for the settings button under Browsing History and change the disk space to use to 50. I wouldn't be surprised if that freed up a gig right there.
Empty your recycling bin, then right click on it choose properties and set it to 1% instead of the default 10.
Once the outlook problems are sorted out. In outlook empty out deleted and sent messages also if you have junk messages dump them too.
There is also a windows harddrive cleanup tool that can seak out and remove temporary files that's worth running.
Those are all the basic and simple cleans but that could free up a gig or two easily. Then you have to get more aggresive and look to uninstalling programs that aren't needed anymore and adding perhaps an external harddrive to store data onto.
Jewel, a really easy way to free up some space that might be clogged by useless files is to download and run a program called CCleaner. Just press the "run cleaner" button on the "clean" tab like you see on this page: http://www.ccleaner.com/help/tour/4-running-the-cleaner
Hi Bobby. I'm back to my office after a month away and hope you can revisit this with me. I left the software on the computer and we found everything in the Documents and Settings but I need to make room. I am connected to an external hard drive and need to figure out what I can move. Hope we can do this and I really appreciate all your help so very much!
Ok, was able to locate the original files. I missed the Local Settings folder when I was in there before. There is an Outlook 1 and Outlook 2 PST file. I was able to import Outlook 1 but then we ran into hard drive space issues. We know where the data is now and Jewel is going to take some time to try and clear some space on the hard drive. Once that is done she will be back in contact (in a couple weeks) and we can then import Outlook 2 and she should be all set.
-Bobby
I'm back,,, might you be able to re visit this PLEASE???
Hey Jewel, Good to see you back in the game. I'm going to be swamped today at work. I may not be able to get to you 'til tomorrow. For now I would like you to take the suggestions that kryyst and Thrax suggested above.
...Some quick places to start clearing space. Go into internet explorer then go into tools, internet options, in the General tab look for the settings button under Browsing History and change the disk space to use to 50. I wouldn't be surprised if that freed up a gig right there.
Empty your recycling bin, then right click on it choose properties and set it to 1% instead of the default 10.
There is also a windows harddrive cleanup tool that can seek out and remove temporary files that's worth running. Bobby Edit: Click Start->Programs->Accessories->System Tools->Disk Cleanup. This will scan the system for easily cleaned up items. It will show you how much space can be saved by doing each item it lists out. If the space to be cleaned is higher then 0, check the box (unless it is something you are not 100% sure about) and continue. Its pretty automated after that.
Jewel, a really easy way to free up some space that might be clogged by useless files is to download and run a program called CCleaner. Just press the "run cleaner" button on the "clean" tab like you see on this page: http://www.ccleaner.com/help/tour/4-running-the-cleaner
After all that go back into My Computer and please Report back your "Available Space" on the C: drive.
I'm guessing that is not much. I am fine with deleting or moving programs or whatver to my external hard drive. Will that be a possible avenue to allow for more space?
Hey Jewel, Good to see you back in the game. I'm going to be swamped today at work. I may not be able to get to you 'til tomorrow. For now I would like you to take the suggestions that kryyst and Thrax suggested above.
After all that go back into My Computer and please Report back your "Available Space" on the C: drive.
Comments
I deal with enough people on the phone during the day that I'm not about to add more to the mix and that certainly extends to my time at home with my family.
If that doesn't get us to the directory we need then something is even more messed up.
Should I call Outlook?
If you want to PM me your email address I can send you a remote access invite and take over your computer to try to resolve the issue. You would just have to install a small client software from a link (will be removed when done).
-Bobby
First can you please confirm what version of Mail program you are running. Go into your mail program then the help menu and there will be a link that says "About Microsoft..." Open that up and at the top of the screen it will tell us all the version info, just the first line will suffice.
Go back into shell and
cd "\documents and settings"
dir
please give us the output
Then cd into your username (cd Nancy*)
dir /ah
please give us the output
Then cd app*
dir /ah
please give us the output
Then cd micros*
dir
please give us the output
Then cd outlook
dir
please give us the out put
Don't exit out of shell between each command. Notice that after the first cd \doc command each following cd command doesn't have the \ in front of it
so cd \microsoft is a very different command from cd microsoft.
Once I see the outputs from those directory listings I'll know more.
[IMG]file:///C:/Users/cgroff/AppData/Local/Temp/moz-screenshot-1.png[/IMG]
dir
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Nancy Grace Horton>cd \documents and settings
C:\Documents and Settings>cd "documents and settings
The system cannot find the path specified.
C:\Documents and Settings>
C:\Documents and Settings>cd "\documents and settings"
C:\Documents and Settings>dir
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings
08/25/2006 04:04 PM <DIR> .
08/25/2006 04:04 PM <DIR> ..
05/02/2008 04:30 PM <DIR> Administrator
10/15/2008 01:47 PM <DIR> All Users
01/25/2010 04:52 PM <DIR> Nancy Grace Horton
08/19/2009 12:20 PM <DIR> test
0 File(s) 0 bytes
6 Dir(s) 1,283,059,712 bytes free
C:\Documents and Settings>cd \documents and settings
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Nancy Grace Horton>cd \documents and settings C:\Documents and Settings>cd "documents and settings The system cannot find the path specified. C:\Documents and Settings> C:\Documents and Settings>cd "\documents and settings" C:\Documents and Settings>dir Volume in drive C has no label. Volume Serial Number is F46A-4256 Directory of C:\Documents and Settings 08/25/2006 04:04 PM <DIR> . 08/25/2006 04:04 PM <DIR> .. 05/02/2008 04:30 PM <DIR> Administrator 10/15/2008 01:47 PM <DIR> All Users 01/25/2010 04:52 PM <DIR> Nancy Grace Horton 08/19/2009 12:20 PM <DIR> test 0 File(s) 0 bytes 6 Dir(s) 1,283,059,712 bytes free C:\Documents and Settings>cd \documents and settings C:\Documents and Settings>cd Nancy Grace Horton dir/ah The system cannot find the path specified. C:\Documents and Settings> cd \Nancy Grace Horton The system cannot find the path specified. C:\Documents and Settings>cd Nancy Grace Horton C:\Documents and Settings\Nancy Grace Horton> C:\Documents and Settings\Nancy Grace Horton> C:\Documents and Settings\Nancy Grace Horton>dir/ah Volume in drive C has no label. Volume Serial Number is F46A-4256 Directory of C:\Documents and Settings\Nancy Grace Horton 08/31/2009 01:11 PM <DIR> Application Data 01/26/2010 12:14 PM <DIR> Cookies 01/01/2003 12:11 PM <DIR> Local Settings 01/29/2007 02:42 PM <DIR> NetHood 01/26/2010 12:20 PM 1,024 ntuser.dat.LOG 01/22/2010 10:44 AM 278 NTUSER.INI 01/01/2003 12:11 PM <DIR> PrintHood 01/26/2010 10:20 AM <DIR> Recent 08/16/2007 02:54 PM <DIR> SendTo 01/01/2003 12:11 PM <DIR> Templates 01/09/2004 12:43 PM <DIR> UserData 2 File(s) 1,302 bytes 9 Dir(s) 1,282,920,448 bytes free C:\Documents and Settings\Nancy Grace Horton>cd app* dir/ah The filename, directory name, or volume label syntax is incorrect. C:\Documents and Settings\Nancy Grace Horton>cd micros* The directory name is invalid. C:\Documents and Settings\Nancy Grace Horton>cd outlook dir The system cannot find the path specified. C:\Documents and Settings\Nancy Grace Horton>cd app* C:\Documents and Settings\Nancy Grace Horton\Application Data>dir/ah Volume in drive C has no label. Volume Serial Number is F46A-4256 Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data 08/31/2009 01:11 PM <DIR> . 08/31/2009 01:11 PM <DIR> .. 09/03/2002 12:26 AM 62 DESKTOP.INI 04/30/2007 11:10 AM <DIR> GTek 1 File(s) 62 bytes 3 Dir(s) 1,282,908,160 bytes free C:\Documents and Settings\Nancy Grace Horton\Application Data>cd micros* C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft>dir Volume in drive C has no label. Volume Serial Number is F46A-4256 Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data\Micr osoft 01/13/2003 02:29 PM <DIR> AddIns 06/04/2003 01:33 PM <DIR> Address Book 06/02/2003 04:55 PM <DIR> Clip Organizer 01/01/2003 12:36 PM <DIR> CLR Security Config 12/31/2007 01:05 PM <DIR> Excel 10/15/2009 11:32 AM <DIR> Forms 01/13/2003 03:18 PM <DIR> HTML Help 10/21/2004 12:43 PM <DIR> Installer 01/01/2003 12:11 PM <DIR> Internet Explorer 06/18/2009 09:39 AM <DIR> Media Player 05/02/2003 06:05 AM <DIR> MMC 03/07/2003 04:54 PM <DIR> Movie Maker 05/13/2009 09:06 AM <DIR> Office 01/22/2010 02:16 PM <DIR> Outlook 01/24/2010 08:36 AM <DIR> Proof 12/02/2009 02:06 PM <DIR> Publisher 11/19/2004 03:56 PM <DIR> Queries 10/02/2009 11:49 AM <DIR> Signatures 02/16/2004 05:12 PM <DIR> Stationery 09/21/2009 01:47 PM <DIR> Templates 01/10/2003 02:31 AM <DIR> Windows 01/26/2010 10:19 AM <DIR> Word 0 File(s) 0 bytes 22 Dir(s) 1,282,908,160 bytes free C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft>cd outlo ok C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft\Outlook> dir Volume in drive C has no label. Volume Serial Number is F46A-4256 Directory of C:\Documents and Settings\Nancy Grace Horton\Application Data\Micr osoft\Outlook 01/22/2010 02:16 PM <DIR> . 01/22/2010 02:16 PM <DIR> .. 08/23/2003 01:21 PM 11,474 Adult Content Senders.txt 10/22/2003 03:14 PM 26 Exception List.txt 01/19/2010 02:38 PM 193,681 Junk Senders.txt 01/22/2010 02:16 PM 25,314 Nancy.FAV 01/26/2010 10:21 AM 797,673 Nancy.NK2 01/19/2010 12:19 PM 3,072 Nancy.srs 01/18/2010 09:39 PM 5,957 outcmd.dat 07/23/2009 08:35 PM 1,536 outitems.log 10/17/2005 12:42 PM 56,088 Outlook.FAV 01/24/2006 08:57 AM 799,286 Outlook.NK2 11/05/2005 10:42 AM 3,072 Outlook.srs 01/20/2010 04:10 PM 37,984 OutlPrnt 02/07/2003 01:58 PM 3,584 VIEWS.DAT 13 File(s) 1,938,747 bytes 2 Dir(s) 1,282,908,160 bytes free C:\Documents and Settings\Nancy Grace Horton\Application Data\Microsoft\Outlook> cd \documents and settings C:\Documents and Settings>cd \documents and settingsgo to http://icrontic.com/irc and log in with Jewel as your username, we can take it from there.
-Bobby
08/23/2003 01:21 PM 11,474 Adult Content Senders.txt
10/22/2003 03:14 PM 26 Exception List.txt
01/19/2010 02:38 PM 193,681 Junk Senders.txt
01/22/2010 02:16 PM 25,314 Nancy.FAV
01/26/2010 10:21 AM 797,673 Nancy.NK2
01/19/2010 12:19 PM 3,072 Nancy.srs
01/18/2010 09:39 PM 5,957 outcmd.dat
07/23/2009 08:35 PM 1,536 outitems.log
10/17/2005 12:42 PM 56,088 Outlook.FAV
01/24/2006 08:57 AM 799,286 Outlook.NK2
11/05/2005 10:42 AM 3,072 Outlook.srs
01/20/2010 04:10 PM 37,984 OutlPrnt
02/07/2003 01:58 PM 3,584 VIEWS.DAT
No PST files.
We prob should have been looking in "C:\My Documents Business" the entire time. Will have to try and import from those files when I can connect up again later.
-Bobby
If you have another sec can you get us a dir of C:\My Documents Business
Start -> Run -> cmd
cd "My Documents Business"
press [enter]
dir
press [enter]
please give us the output
Thanks,
-Bobby
That other folder usually just holds preferences and not that actual email store usually.
That aside if she has emails some how in that c:\documents my business folder.
Then go into control panel>mail and just delete her data stores.
Then start up outlook again it should prompt you for a new outlook data make sure you put it into c:\documents and settings\Nancy Grace Horton\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst
Her pop account should still be intact as you shouldn't have to delete it to create a new data store.
Then do file Import and Export
Import from another program or file
scroll down to Personal Folder File (.pst)
then browse to the \My documents Business folder and start importing in all the pst files.
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Nancy Grace Horton>cd "My Document Business"
The system cannot find the path specified.
C:\Documents and Settings\Nancy Grace Horton>dir
Volume in drive C has no label.
Volume Serial Number is F46A-4256
Directory of C:\Documents and Settings\Nancy Grace Horton
01/25/2010 04:52 PM <DIR> .
01/25/2010 04:52 PM <DIR> ..
01/25/2010 04:52 PM 0 (C)
11/30/2009 01:40 PM <DIR> .blurb
10/26/2009 04:00 PM <DIR> .ePhotoPros
03/04/2008 12:43 PM <DIR> .GalleryRemote
01/25/2010 04:52 PM 0 10
01/25/2010 04:52 PM 0 6
05/14/2009 02:59 PM 0 booksmart.log
01/25/2010 04:52 PM 0 cd
01/04/2009 08:06 PM 115 default.pls
01/26/2010 01:38 PM <DIR> Desktop
01/25/2010 04:52 PM 0 dir
01/25/2010 04:52 PM 0 Directory
01/25/2010 04:52 PM 0 e
01/21/2010 08:39 PM <DIR> Favorites
06/15/2008 10:21 AM 61,224 GoToAssistDownloadHelper.exe
06/27/2008 10:44 AM 557,056 GoToAssist_phone__317_en.exe
08/30/2005 09:21 AM 75 LuResult.txt
01/25/2010 04:52 PM 0 Microsoft
01/25/2010 03:51 PM 0 My
07/21/2008 01:57 PM <DIR> My Documents
01/23/2010 09:02 AM 9,699,328 ntuser.dat
01/25/2010 04:52 PM 0 operable
01/25/2010 04:52 PM 0 race
01/25/2010 03:51 PM 0 Start
04/30/2003 10:02 AM <DIR> Start Menu
01/25/2010 04:52 PM 0 The
01/25/2010 04:52 PM 0 Volume
01/27/2003 04:40 PM <DIR> WINDOWS
20 File(s) 10,317,798 bytes
10 Dir(s) 442,855,424 bytes free
C:\Documents and Settings\Nancy Grace Horton>cd "My Document Business"
-Bobby
But glad to see things are starting to sort out now.
Some quick places to start clearing space. Go into internet explorer then go into tools, internet options, in the General tab look for the settings button under Browsing History and change the disk space to use to 50. I wouldn't be surprised if that freed up a gig right there.
Empty your recycling bin, then right click on it choose properties and set it to 1% instead of the default 10.
Once the outlook problems are sorted out. In outlook empty out deleted and sent messages also if you have junk messages dump them too.
There is also a windows harddrive cleanup tool that can seak out and remove temporary files that's worth running.
Those are all the basic and simple cleans but that could free up a gig or two easily. Then you have to get more aggresive and look to uninstalling programs that aren't needed anymore and adding perhaps an external harddrive to store data onto.
I'm back,,, might you be able to re visit this PLEASE???
After all that go back into My Computer and please Report back your "Available Space" on the C: drive.
-Bobby
Is says 1.21 GB
I'm guessing that is not much. I am fine with deleting or moving programs or whatver to my external hard drive. Will that be a possible avenue to allow for more space?
THanks,
I'll talk to you tomorrow,