Dell Customer Support Implodes

Mathew Everett 17 Aug, 2006 at 10:30am ET Article published in Tech

Dell’s notorious customer support operation seems set to implode under the weight of millions of complaints following the huge ‘exploding battery’ recall. Dell’s response has been to set up a hotline, in a bid to drive the battery callers away from its already beaten & battered customer support teams. However the average waiting time, listening to classical music, to get to a human is now 30 minutes.

A spokesDell has admitted to Business Week that there are long telephone delays, saying the company had already received 90,000 orders for new batteries. She suggested using the Dell battery programme site for a faster service.

Source: The Inquirer

Comments

17 Aug 2006 ~ 10:42am BlackHawk On top of the waiting time, try deciphering the Indian accent for the English callers and the Mexican accent for the Spanish callers.

:banghead:
17 Aug 2006 ~ 11:53am DogSoldier And that's not even mentioning the English accent for the Indian callers, the Spanish accent for the Mexican callers, and the French accent for the Quebecor callers.

"Dogs and cats living together... TOTAL ANARCHY!"
17 Aug 2006 ~ 1:57pm Leonardo I like your take on things, DogSoldier! That's diversity at it's finest - I mean that!
17 Aug 2006 ~ 5:34pm RWB In light of this story I think tonight I'll answer the phone saying...

ZeNet Technical Support, you have reached a red blooded - english speaking - American, my name is Chris! How may I help you?

That should keep some folks on their feet
17 Aug 2006 ~ 7:54pm Thrax

RWB wrote:

In light of this story I think tonight I'll answer the phone saying...

ZeNet Technical Support, you have reached a red blooded - english speaking - American, my name is Chris! How may I help you?

That should keep some folks on their feet

Or in the ER for an aneurysm.
18 Aug 2006 ~ 4:01pm LIN

Thrax wrote:

Or in the ER for an aneurysm.

sorry.. i couldn't stop laughing at that comment for a full 2 minutes..

LIN