Best Buy, wtf ru doing?

Lincoln Russell 1 Dec, 2007 at 2:54pm ET Article published in Tech

How Geek Squad Investigated Its Own Porn Thieves (via /.)

Comments

1 Dec 2007 ~ 3:03pm NiGHTS I've always wondered how reliable consumerist.com is... Every time I read them it's just one side, and I can embellish things any way I see fit if that's the case. I think they play right into the Digg, Slashdot, and Reddit sensationalist mentality, personally.
1 Dec 2007 ~ 4:00pm Leonardo The truth is probably somewhere in the middle. Compelling story, but the writer is still holding back. In principle, what the writer describes is mismanagement and heavy-handedness from a corporate structure too far away (figuratively and literally) to make appropriate personnel decisions. It's not really an evil, just what happens with huge organizations. Although I can't stand Best Buy (noisy, ignorant employees, impersonal) I don't think the corporation is any less or more moral than any other huge commercial enterprise.

What I see more than anything is a very successful retailer stumbling when "suits" (probably good people) at high echelons decide overnight that the retailer can quickly shift gears and become a service provider. Simple solutions often do not work for highly complex programs spread out over a huge geographic area.

I'm sure Thrax would have some insight for us.

Thrax?
2 Dec 2007 ~ 1:33am Thrax Haven't worked there in over 4 months, but BBY's investigation included our store (As every other) but was handled quickly, efficiently, and pleasantly. Nobody got sacked, the people who came to speak with myself and my superior were very nice, and everything was done in < 45 minutes.
2 Dec 2007 ~ 3:06pm GHoosdum Anyone can claim to be a former "fired supervisor" and come up with a story. Consumerist doesn't seem to do a whole lot of research, and I definitely agree with you guys that they don't try to balance their stories.