ok ran into some problems with that. it didn't work and as far as i can tell it partially uninstalled norton. lol.
after restarting:
-There were multiple error messages saying that applications could not start because various things could not be found.
-Recieved a message saying Norton was turned off. After trying to turn it back on recieved a message, "ccApp.exe -Unable to Locate Component" "This application has falied to start because ATL71.DLL was not found. Re-installing the application may fix this problem."
This is the only information I have on this right now. I'm going to look into it farther. It may just be a normal runtime bug. I'm going to see if simply restarting the computer helps. if not..... lol I dont know. maybe the syp remover got rid of norton.
lol i was thinking of getting rid of norton anyway and putting AVG and those others in it's place but keeping Spysweeper.
I was also thinking... If syp and fat are being RESTORED onto the computer after they've been deleted and uninstalled and gotten rid of, should i delete the system restore points again?
yes, i would HIGHLY recommend uninstalling norton and getting AVG..keeping spy is fine tho..um I wouldn't cause in case that computer crashes you'd have atleast some restore points to go to because a infected restore pt. is better than none at all..post back new HJT log when you can sir guy :headbange
Norton has completly crashed. It wont start-up (cannot find the integrator), it keeps saying things are wrong with it. so i've been trying to uninstall it. But i can't find the version number or anything because it's soo messed up.
:bawling: :bawling: :bawling:
Avg, spybot, add-aware, and spyware blaster are now installed on the machine. as soon as i can figure out how to get rid of norton i'll post a new HJT log.
:sad2:
there's 1 good side to this, atleast for me, your the longest running post i've had since joining this forum back in may/june have you tried uninstalling norton thru add/remove programs?
yeah I'm done with norton. and no i didn't remove it through add/remove. i thought there was something special you were supposed to do when uninstalling norton?
lol sry about making this such a long running problem. I'm getting really tired of things going bad on this computer. should i install any other good anti-malware at this time?
Prof, what do you mean by pitfalls? is removing norton going to further mess up the system? i was thinking i'd just completly rid that computer of norton and put in those other programs.
BTW AVG did a scan and found a trojan (i dont know which one, the log dissapeared:-/ )
I'll be running scans with all the programs, and posting a new HJT log in about 8-9 hours. (EDIT: ummm add 24 hours to that sry )
...Prof, what do you mean by pitfalls? is removing norton going to further mess up the system?...
I wouldn't want to needlessly scare you off, but Norton doesn't always like to go gracefully. I have seen numerous instances where leftover remnants of it mess things up after it was uninstalled. After trying to uninstall Norton on my dads computer I actually had to reinstall it and try again. It's doable, but not always the smooth process one might hope for.
I'd have a good Registry cleaner handy and make sure you have access to another computer in case you need to download something to fix things up afterwards.
after the restart spybot did a scan and found nothing wrong with the system.
glad to hear your getting rid of NAV lol that computer will thank you later when you get AVG free anyways..what the error was sir guy is that simply spybot couldn't remove it at the time cause it was being used by the system memory and that's why it did scan upon startup that way it could get it before the system memory could use it again and that way it's removed..how is that pc doing now SG?this threads been running since july i think
:/ the PC's not doing too good. There are a lot of error messages at startup. I dont really know what they are. but there's a lot of them. I'll be posting a HJT log tomorrow. but yeah. computer's not doing too swell at all.
Sir Guy, I have been following this thread since its onset and think you would be best served by backing up your data, formatting the drive, then starting over. In all honesty, I should have made this suggestion at least two months ago.
There are certain things you will want to back up which may not be obvious to you. If you want help with that we will be glad to advise you.
I agree with prof SG, 1 reason why that computer keeps having problems in my best guess is simply cause (and this is no offense to you just facts)that you wait days (even weeks at times) between your replies that allows more malware to get onto that computer..and new infections can infect that PC just as fast as I am helping you take them off that's why its important to work quickly as possible with replies and everything when dealing with malware as the longer you wait the harder it is until you reach the point of reformatting which in all honesty I agree is the best step from here on out as prof said we'll be more then happy to point you in the right direction
I agree with prof SG, 1 reason why that computer keeps having problems in my best guess is simply cause (and this is no offense to you just facts)that you wait days (even weeks at times) between your replies that allows more malware to get onto that computer..and new infections can infect that PC just as fast as I am helping you take them off that's why its important to work quickly as possible with replies and everything when dealing with malware as the longer you wait the harder it is until you reach the point of reformatting which in all honesty I agree is the best step from here on out as prof said we'll be more then happy to point you in the right direction
:sad2: :sad2: yes. i agree. I am really sorry about my reply times. I'm always a lot more responsible when dealing with time sensative things. I dont know what happened here, but i'm sorry.
I'm going home this weekend and i'll have direct access to the computer, and I think the best thing to do now--before a reformat--is for me to just sit down at the computer and play around with it for a while. I'll mostly be uninstalling norton and running scans. and tweaking in any way i can think of. If that's not successful then i suppose a reformat would be the next option (unless Trogan does want to take a shot at it, in which case i'd be happy to continue). but in either case, i dont think i'll be posting until at least after i have my go at the computer.
Thanks for all your help, jmoney, and prof, and the whole team. You've taught me lots about what to try. It's with that info that i'll try to catch up to this infestation.
Oh, ummm would it be a good idea to do a backup of the system before i start messing with it? and if so how do i do that? this computer has it's own backup drive. but that's probably infected too. :rolleyes2
Hi Sir Guy! Like I said, I wouldn't mind trying to help solve your problem, BUT we both cannot try and fix things at the same time as that would not work and may cause more confusion for us both.
no problem at all SG! i've enjoyed helping you all this time since july, infact your my longest running thread here since I joined back in june and became svt mod in mid august...it's been a pleasure to help you my friend your always welcome here and your very welcome for helping you and i'm sure trog will do good..he always does SG he's pro at it
Here's what I think will be the last HJT log. I've looked through it and I think it's clean (syp and fat are gone at least) :
Logfile of HijackThis v1.99.1
Scan saved at 1:14:44 AM, on 11/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
and really jmoney you should get a medal or something. Well two actually:
one for dealling with me and sticking with it. and one for getting this trouble pc fixed.
Scroll down to where it says " Java Runtime Environment (JRE) 5.0 Update 9
The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the icon next to it.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.
Logfile of HijackThis v1.99.1
Scan saved at 6:36:50 PM, on 11/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Hi sir guy it was pleasure helping you since july, you actually can share in the record with me of having this my longest running thread with most replies since i've joined here back in june thank you for everything also SG...Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
You can find instructions on how to enable and reenable system restore here:
Re-enable system restore with instructions from tutorial above Next,
This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:
Step 1: Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.
This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.
Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.
Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
See this link for a listing of some online & their stand-alone antivirus programs:
Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
For a tutorial on Firewalls and a listing of some available ones see the link below:
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
A tutorial on installing & using this product can be found here:
Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
A tutorial on installing & using this product can be found here:
Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.
here are some additional utilities that will enhance your safety
IE/Spyad<=IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
MVPS Hosts file<=The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
Google Toolbar<=Get the free google toolbar to help stop pop up windows.
Comments
after restarting:
-There were multiple error messages saying that applications could not start because various things could not be found.
-Recieved a message saying Norton was turned off. After trying to turn it back on recieved a message, "ccApp.exe -Unable to Locate Component" "This application has falied to start because ATL71.DLL was not found. Re-installing the application may fix this problem."
This is the only information I have on this right now.
lol i was thinking of getting rid of norton anyway and putting AVG and those others in it's place but keeping Spysweeper.
I was also thinking... If syp and fat are being RESTORED onto the computer after they've been deleted and uninstalled and gotten rid of, should i delete the system restore points again?
Norton has completly crashed. It wont start-up (cannot find the integrator), it keeps saying things are wrong with it. so i've been trying to uninstall it. But i can't find the version number or anything because it's soo messed up.
:bawling: :bawling: :bawling:
Avg, spybot, add-aware, and spyware blaster are now installed on the machine. as soon as i can figure out how to get rid of norton i'll post a new HJT log.
:sad2:
lol sry about making this such a long running problem. I'm getting really tired of things going bad on this computer. should i install any other good anti-malware at this time?
Prof, what do you mean by pitfalls?
BTW AVG did a scan and found a trojan (i dont know which one, the log dissapeared:-/ )
I'll be running scans with all the programs, and posting a new HJT log in about 8-9 hours. (EDIT: ummm add 24 hours to that sry
I'd have a good Registry cleaner handy and make sure you have access to another computer in case you need to download something to fix things up afterwards.
one of the scans with spybot found a item called "WinAntivirusPro."
However i dont think it removed it. here's the error message:
http://www.putfile.com/pic.php?img=3905542
after the restart spybot did a scan and found nothing wrong with the system.
There are certain things you will want to back up which may not be obvious to you. If you want help with that we will be glad to advise you.
Sir Guy, if you do not want to format I'll try and help as best I can. Let me know.
:sad2: :sad2: yes. i agree. I am really sorry about my reply times. I'm always a lot more responsible when dealing with time sensative things. I dont know what happened here, but i'm sorry.
I'm going home this weekend and i'll have direct access to the computer, and I think the best thing to do now--before a reformat--is for me to just sit down at the computer and play around with it for a while. I'll mostly be uninstalling norton and running scans. and tweaking in any way i can think of. If that's not successful then i suppose a reformat would be the next option (unless Trogan does want to take a shot at it, in which case i'd be happy to continue). but in either case, i dont think i'll be posting until at least after i have my go at the computer.
Thanks for all your help, jmoney, and prof, and the whole team. You've taught me lots about what to try. It's with that info that i'll try to catch up to this infestation.
Oh, ummm would it be a good idea to do a backup of the system before i start messing with it? and if so how do i do that? this computer has it's own backup drive. but that's probably infected too. :rolleyes2
Let me know what you would like to do.
Thanks for all the help.
Here's what I think will be the last HJT log. I've looked through it and I think it's clean (syp and fat are gone at least) :
Logfile of HijackThis v1.99.1
Scan saved at 1:14:44 AM, on 11/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\sessmgr.exe
C:\Documents and Settings\HP_Administrator\Desktop\Computer Saftey\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com/PhotoUpload/MsnPUpld.cab?10,0,911,0
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145389797501
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols3/fscax.cab
O16 - DPF: {AEF76437-F960-4EBC-97EA-7BBB4230CF38} (OcarptMain Class) - https://oca.microsoft.com/en/secure/ocarpt.CAB
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O17 - HKLM\System\CCS\Services\Tcpip\..\{F69D4D7D-6411-4C23-8C19-C3FE37C97C09}: NameServer = 206.13.31.12,206.13.31.11
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
and really jmoney you should get a medal or something. Well two actually:
one for dealling with me and sticking with it. and one for getting this trouble pc fixed.
Thanks Thanks Thanks
Have you uninstalled Norton from your computer? Let me know please. It looks like there is a service left behind.
Also, your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update to the latest version...
Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9.
The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
In the HJT logs do most viruses plant themselves in the "04" part of the list? That seems to be the place where I've seen most of them.
http://www.bleepingcomputer.com/forums/topic42247.html
Post a new HijackThis log afterwards.
There are many different infections that are identified by different parts of a HijackThis log.
Here's that log:
Logfile of HijackThis v1.99.1
Scan saved at 6:36:50 PM, on 11/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\HP_Administrator\Desktop\Computer
Saftey\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
Internet Explorer provided by Comcast
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
- C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program
Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone
Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program
Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} -
http://www.comcast.net/ (file missing)
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} -
%windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 -
{85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} -
http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} -
http://online.comcast.net/help/ (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory
Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) -
http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} -
http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://spaces.msn.com/PhotoUpload/MsnPUpld.cab?10,0,911,0
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -
http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) -
https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145389797501
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0)
- http://support.f-secure.com/ols3/fscax.cab
O16 - DPF: {AEF76437-F960-4EBC-97EA-7BBB4230CF38} (OcarptMain Class) -
https://oca.microsoft.com/en/secure/ocarpt.CAB
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -
http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O17 - HKLM\System\CCS\Services\Tcpip\..\{F69D4D7D-6411-4C23-8C19-C3FE37C97C09}:
NameServer = 206.13.31.12,206.13.31.11
O20 - Winlogon Notify: !SASWinLogon - C:\Program
Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. -
C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation
- C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Unknown owner - c:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC -
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot
Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
- Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
- Make your Internet Explorer more secure - This can be done by following these simple instructions:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialize and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- Change the Navigate sub-frames across different domains to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
- Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
- Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
- Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
- Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
- Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
- Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
- Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
- Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.You can find instructions on how to enable and reenable system restore here:
Managing Windows Millenium System Restore
or
Windows XP System Restore Guide
Re-enable system restore with instructions from tutorial above
Next,
This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:
Step 1: Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.
This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.
Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.
See this link for a listing of some online & their stand-alone antivirus programs:
Virus, Spyware, and Malware Protection and Removal Resources
For a tutorial on Firewalls and a listing of some available ones see the link below:
Understanding and Using Firewalls
A tutorial on installing & using this product can be found here:
Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
A tutorial on installing & using this product can be found here:
Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware
here are some additional utilities that will enhance your safety
- IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
- MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
- Google Toolbar <= Get the free google toolbar to help stop pop up windows.
- Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Hide System FilesUsing Winpatrol to protect your computer from malicious software