Fix the 0x0000008E BSOD once and for all

Robert Hallock 18 Feb, 2009 at 3:46pm ET Article published in Tech

Post-mortem

Because many errors and components are already in play by the time you’re greeted with the 0x0000008e stop error, Windows forces us to upturn every stone in search of the truth. Lead down a maddening path of exhaustive troubleshooting, it’s no small surprise that we’ve received so much attention on the issue. We hope that future iterations of Windows are capable of displaying truly informative error screens, but we’re not on the edge of our seats in anticipation for this one.

In the end, we hope that one of the steps provided in our procedure has brought your battle with 0x0000008E to an end. If you have any questions or require further assistance, our world-class forums are always open for new residents.

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Comments

18 Feb 2009 ~ 4:32pm LIN Excellent. Thanks, Thrax. :thumbup :thumbup
18 Feb 2009 ~ 8:31pm Your Friendly Neighborhood Computer Guy Wonderfully thorough post. I've never seen anybody try to tackle the 0x8E blue screen with such in depth troubleshooting. Looks like you covered all the bases, bravo!
18 Feb 2009 ~ 10:30pm troll Excellent Thrax!

Great Guide!
19 Feb 2009 ~ 7:29am Zuntar Very nice, and an EXCELLENT use of many of the other guides!! Go Icrontic!!1
22 Feb 2009 ~ 2:28pm Leonardo Well done, well done.
24 Feb 2009 ~ 8:26am Asif I actually went and bought all new PC parts thinking it was my PC or my raptor hard drives. Got whole new spec parts AM2 CPU, DDR ram etc and the other day boom! blue screen again! So I took out the ram replaced it one by one and its all good because my pc would not even go into windows let alone show the bios!
So now thinking its the powersupply I went and got a new PSU, from a Hiper 500w to a Hiper 630w. Hope that does something good!
12 May 2009 ~ 10:39pm johndoe2009doe here you go http://icrontic.com/forum/showthread.php?t=83557 tell me if that helped.
23 May 2009 ~ 12:18am Broozm Hmm... Nowhere in the [excellent] long threads I have read has this step been suggested..If you can boot linux CD and access the info on the harddrive, then it has to be the operating system on the hard drive and possibly the drivers that load when the OS loads...? Correct?
23 May 2009 ~ 1:28am Thrax Correct.
9 Jul 2009 ~ 11:48am KC I can't believe you advised to check EVERY box in HiJackThis.
That is NOT what that program is for.
MOST of the entries are valid, you must know which ones are invalid.

DO NOT TAKE THIS PARTICULAR ADVICE
9 Jul 2009 ~ 11:52am Thrax In this case, that is what the program is for, and there's nothing that can be deleted with HJT that cannot be run from the start menu. The 0x0000008E issue can arise as a result of executables that aren't playing nicely with the system. It happens all the time.

Thank you for your comment, but you are unfortunately incorrect.
16 Jul 2009 ~ 3:57pm Herrmann Many thanks to Rob Hallock whose article helped me into fixing a recurrent BSOD issue on a newly assembled PC.
I ran Memtest86 : OK,
I ran HighjackThis : 8 suspect register entries and 2 suspect extras, which were fixed.

The 2 following sites helped in indetifying those entries:
http://www.merijn.nu/htlogtutorial.php
http://www.sysinfo.org/bholist.php

I stopped at that step of the curing process, as the issue proved to be solved.
The problem encountered was a reboot when attempting to login as admin or regular user on an AMD PC running XP Pro SP3.

Great article.
19 Jul 2009 ~ 6:43am Herrmann Add to my previous post
Unfortunately, BSOD occurred again after 5 days of normal run.
So:
I ran HighjackThis again : OK
I ran SmitfraudFix : some suspect entries that were fixed (after Register backup)
I ran CCleaner and fixed incorrect entries
Still erratic BSOD.
BSOD indicated faulty portcls.sys : even if this is not the only possible cause, I disabled Onboard Sound in BIOS yesterday.
So far, the PC run OK.

PC configuration is:
GA-MA790FXT UD5P mb
Phenom II x4 955, no oc
2x1Gb DDR3 12800 OCZ Platinum
HDD WD RE3 250Gb

Next step: I'll update Sound drivers (new version 2009/07/09)
Some useful stuff there:
http://www.maximumpc.com/article/features/blue_screen_survival_guide?page=0,0
22 Jul 2009 ~ 2:11pm Herrmann As a conclusion:
I upgraded Realtek driver for onboard audio from Gigabyte support page (http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=3005&ost=xp#anchor_os) and then re-enabled onboard audio.
The PC runs OK and sound is OK too.
So, for GA-MA790FXT UD5P owners encountering BSOD at login (XP SP3), I recommend the upgrade of Realtek driver, in the case onboard sound is enabled.
Thanks for the valuable information I found here.
22 Jul 2009 ~ 2:19pm Thrax I'm glad you ofund a solution Herrmann! I'm glad -- even if it was a pain for you -- that you also helped prove that this BSOD can be a result of anything.
6 Oct 2009 ~ 4:17pm Imants These all steps we can make after system restore in safe mode! But thanks anyway...
19 Nov 2009 ~ 12:52am propedor I noticed pages 2 and 3 are strangely similar
19 Nov 2009 ~ 9:28am Thrax That's because the processes are similar for the scenarios outlined at the beginning of each page.
21 Jan 2010 ~ 5:10pm GrumpyGrizz I have Vista and my computer started going wonky a few days ago, BSOD, rebooting by itself,not loading, so I found your site and after running the tests, the only thing that would show up was a memory error when both sticks were in the MB. I then took out one and ran the test and it was fine, thought stick in there was problem, but no, when I tested it it passed. I can now load computer when one stick is in(I've tried both separately)and both work and also put them on different posts and they work SEPARATELY, but when I put both on together, computer won't boot up, it gets a bit in and then reboots itself.Any ideas?
Thanks
Scott
21 Jan 2010 ~ 5:16pm Thrax Some memory sticks just plain don't play friendly with one another. I've definitely had that happen to me before. Your best bet is to simply replace both sticks with a kit and be on your merry.
21 Jan 2010 ~ 5:28pm GrumpyGrizz Thanks for the quick reply Thrax, does this happen even if they played together fine for 2.5 years(no married jokes)
21 Jan 2010 ~ 5:42pm Thrax You know, come to think of it, it could easily be a memory controller or motherboard issue. I think the safest bet is to borrow some memory from a friend if you can, and then run memtest again. If memtest comes up clear, I would go ahead and replace the memory (no married jokes!), but if it comes up bad, I would take a closer look at the reliability of your motherboard.
21 Jan 2010 ~ 5:47pm GrumpyGrizz Thanks again, I'll give that a try and see what happens.

Scott
11 Feb 2010 ~ 5:54am Brian Requena Thrax...Very good tutorial, thank you for putting in the time to shed some light on this issue.
7 May 2010 ~ 9:01pm JOSEPH please help me...please i try to do every thing and this blue screen is so bad i can't play any of my games...it wouldn't stop if there is a download that i can get please help me please help and not free scan things! Please help me so badly.
25 May 2010 ~ 7:30pm Samuel I have a severe problem with the 0x0000008E

I am unable to run any repair or recovery, and am unable to enter in safe mode.

I decided to just abandon my files, and reformat the computer but that will not even run. I put in the Vista disc and push the key to boot from the disc, but after selecting my language and clicking install it just crashes again and brings me back to the blue screen of death.

Vista is my operating system and all the guides seem to be for XP, or they ask you to do things to fix the computer, and I am unable to do anything, even reformat. What can I do? Thanks.
25 May 2010 ~ 8:12pm troll

Samuel wrote:

I have a severe problem with the 0x0000008E

...I put in the Vista disc and push the key to boot from the disc, but after selecting my language and clicking install it just crashes again and brings me back to the blue screen of death...

Hi Samuel.
Sounds to me like you have bad ram, use another computer and burn a copy of memtest 86+

http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip

Boot it on the defective computer and see if your ram is bad.
3 Aug 2010 ~ 1:11am Corey Reformatting isn't your only option if you can't boot into windows, surely.
I'd first attempt manually getting rid of start up items through something like UBCD4Windows or Vista PE.

I didn't see virus scans mentioned either, this should be one of the first steps in the elimination of any error like this, as you don't need to boot into windows (its in fact more effective outside of windows) to perform these...

If you can find a way to run chkdsk, or sfcscan they could also prove helpful.

Just some ideas
27 May 2011 ~ 6:41am kzuo kloverdox install ubuntu.
6 Jul 2011 ~ 8:30pm Superstition I've had a "scattered, popcorn screen" for a year or so. And then after about eight months, updated my graphics card internally and soon got the screen + BSOD and got this Stop #:

0x0000008e (0xc0000005, 0x82885cc0, 0xa9093b14, 0x00000000)

And so after about a month with that, I rebooted my OS System from manufactor date. The reboot worked for about a day, and now the issue is back. I can't do streaming sites like YouTube or anything. And it's really becoming troubling to me because I could be working on something in Photoshop, etc. and it'll cause me to lose all my work.

I looked up the # and it told me it was memory/RAM. Is this the issue or not?

I run a Windows Vista. And this issue has been happening for over a year. =/ It's a more complicated story than what I've posted.
17 May 2013 ~ 5:35am Dan I've had a screen BLUE and got this Stop 0X000008E (0XC0000005,0X84AA16E1,0XAO56BD08,0X00000000)